Site Reliability Engineer

Empower; United States; Hybrid; USD 87,000 - 123,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Tuition Reimbursement

Casual Dress Code

Paid Time Off

Volunteer Time

Parental Leave

BRGs

Job summary

Empower is seeking a Site Reliability Engineer to design and run highly available cloud services in AWS, with strong Kubernetes (EKS) and IaC skills. You will implement proactive monitoring, lead capacity planning, and work in a GitOps-driven environment to support scalable releases across teams.

Ideal candidates have experience with AWS services, containerization, and observability tools like DataDog or New Relic, and hold a CS-related degree.

Qualifications

• Experience building and running high-availability, scalable services in AWS (EKS, EC2, RDS, S3, VPC).
• Infrastructure as code using Terraform and CloudFormation.
• Containerization with Docker and orchestration with Kubernetes.
• Ability to detect and respond to production incidents and improve observability.

Responsibilities

• Establish SLIs and proactive monitoring for services.
• Support cross-functional projects across teams.
• Analyze problems to identify root causes and resolutions.
• Ensure high availability, resilience, and scalability of containerized apps in production.
• Document critical systems and create runbooks for incidents.
• Lead capacity planning and right-sizing exercises.
• Maintain infrastructure as code (IaC) and support releases in GitOps.
• Troubleshoot complex system and deployment issues.
• Collaborate with development teams to enable scalable services.

Skills

AWS EKS

Kubernetes

Terraform

Docker

Incident response

GitOps

Python or Go

Problem solving

Education

Bachelor’s degree in CS or equivalent

Tools

DataDog

AppDynamics

New Relic

Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What You Will Do

• Establish key indicators (SLIs) measuring the performance of services and build proactive monitor and alerts
• Support projects of varying complexity and impact across multiple disciplines and teams
• Conduct in-depth analysis of problems to identify relevant findings and root causes
• Play a key role in ensuring the high availability, resilience, and scalability of containerized applications in production
• Document critical systems and create runbooks for incidents
• Lead capacity planning and right-sizing exercises
• Maintain and optimize infrastructure as code (IaC)
• Troubleshoot and resolve complex system and deployment issues
• Manage observability within Kubernetes, specifically EKS
• Collaborate with development teams to support releases and create highly scalable, resilient, and maintainable services
• Work in a GitOps driven environment

What You Will Bring

• Experience maintaining high availability and resiliency within AWS infrastructure components, including EKS, EC2, RDS, S3, VPC, and others
• Proficiency with Infrastructure as Code frameworks such as Terraform and Cloudformation
• Demonstrated experience with containerization and orchestration technologies such as Docker and Kubernetes
• Experience with technologies, systems, networks, and potential gaps that can impact an organization’s ability to effectively detect and respond to production incidents
• Strong problem-solving abilities and a desire to learn

What Will Set You Apart

• Bachelor’s degree in Computer Science, Information Systems or equivalent experience
• AWS, Kubernetes, or relevant certifications
• Experience with observability suites and APM tooling such as DataDog, AppDynamics, New Relic, etc.
• Strong programming skills in one or more languages such as shell, Go, Python, etc.
• Experience supporting Java Spring Boot applications
• Production experience in Kubernetes, especially EKS

What We Offer You

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
• Paid volunteer time — 16 hours per calendar year
• Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
• Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.

Base Salary Range

$87,400.00 - $123,400.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Equal opportunity employer

• Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***

Job Posting End Date at 12:01 am on: 08-24-2026