Site Reliability Engineer

Matlen Silver; United States; On-site; USD 180,000 - 300,000; Full time

Job summary

Matlen Silver seeks a Senior SRE Transformation Leader to evolve a traditional production support model into a data-driven reliability engineering function. This transformation leadership role focuses on implementing SRE practices, establishing SLI/SLO and error budgets, and reducing toil while influencing senior leaders on funding and prioritization.

The candidate will embed reliability into day-to-day operations, partnering across engineering, infrastructure, and business teams to drive

Qualifications

• 8+ years of experience in technology, engineering, operations, SRE, or related disciplines.
• Experience leading an SRE or Reliability Engineering transformation within a large enterprise.
• Proven ability to implement SLI/SLO and error-budget frameworks at scale.
• Strong understanding of SRE, incidents, observability, automation, and operational excellence.

Responsibilities

• Transform traditional Production Support/Operations into a mature SRE/reliability function.
• Define and implement enterprise SLI/SLO and error-budget frameworks.
• Establish reliability metrics and reporting for availability, incidents, MTTR, and risk.
• Partner with engineering, operations, and business stakeholders to embed reliability practices.
• Identify opportunities to reduce toil, incidents, and manual processes through automation.
• Improve MTTR, incident frequency, resilience, and operational efficiency.
• Establish governance and maturity models for reliability across a large enterprise.
• Use data to drive engineering and business decisions and report to senior leadership.
• Influence leadership on reliability funding and prioritization.
• Lead cross-functional initiatives across engineering, operations, architecture, and infra.

Skills

Leadership

Executive communication

Stakeholder management

SRE principles

Observability

Automation

Incident management

MTTR improvement

Toil reduction

Reliability governance

Transformation leadership

Tools

Splunk

Dynatrace

AppDynamics

Prometheus

Grafana

Job description

Senior SRE Transformation / Reliability Engineering Leader

We are seeking an experienced SRE Transformation / Reliability Engineering Leader to lead the evolution of a traditional production support organization into a modern, data-driven reliability engineering function. This is a transformation leadership role—not an SRE Engineer position. The ideal candidate will have a proven track record of implementing SRE practices at enterprise scale, establishing SLI/SLO and error-budget frameworks, reducing operational toil, improving reliability, and influencing senior leadership on how reliability is measured, managed, and funded.

Responsibilities

• Lead the transformation of traditional Production Support/Operations organizations into a mature Site Reliability Engineering and Reliability Engineering function.
• Define and implement enterprise-level SLI, SLO, and error-budget frameworks across applications, platforms, and business services.
• Establish reliability metrics and reporting that provide clear visibility into availability, performance, incidents, MTTR, operational risk, and customer impact.
• Partner with engineering, application support, infrastructure, DevOps, and business stakeholders to embed reliability engineering practices into day-to-day operations.
• Identify opportunities to reduce operational toil, recurring incidents, manual processes, and reliability risk through automation and engineering improvements.
• Develop and execute strategies that measurably improve MTTR, incident frequency, system resilience, availability, and operational efficiency.
• Establish reliability maturity models, governance, standards, and best practices across a large enterprise environment.
• Use SLOs, error budgets, incident trends, and operational data to drive engineering and business decisions.
• Present reliability performance, transformation progress, risks, and investment recommendations to senior executives and leadership teams.
• Influence organizational leadership to change how reliability is measured, prioritized, and funded.
• Drive cross-functional initiatives involving engineering, operations, architecture, infrastructure, and application teams.
• Establish a culture focused on engineering reliability rather than reactive production support.
• Define and communicate measurable business outcomes from the SRE transformation.

Required Qualifications

• 8+ years of experience in technology, engineering, operations, production support, SRE, or related disciplines.
• Demonstrated experience leading an SRE or Reliability Engineering transformation within a large, complex enterprise.
• Proven experience implementing SLI/SLO and error-budget frameworks at scale.
• Strong understanding of SRE principles, reliability engineering, incident management, observability, automation, and operational excellence.
• Demonstrated ability to deliver measurable improvements in areas such as:
• MTTR
• Operational toil
• Automation
• Resilience
• Operational risk
• Experience transforming traditional Production Support, Application Support, or Operations organizations into engineering-focused reliability functions.
• Strong executive communication and stakeholder-management skills, with the ability to influence senior leadership and drive organizational change.
• Excellent written and verbal communication skills.
• Ability to translate complex technical reliability concepts into business outcomes and investment decisions.

Preferred Qualifications

• Experience within a large regulated enterprise, preferably financial services, banking, insurance, healthcare, or another highly regulated industry.
• Experience working with enterprise-scale application portfolios and multiple technology teams.
• Experience establishing reliability governance and maturity frameworks across a business unit or enterprise.
• Experience with observability and monitoring platforms such as Splunk, Dynatrace, AppDynamics, Prometheus, Grafana, or similar technologies.
• Experience driving automation and DevOps initiatives as part of an SRE transformation.
• Experience managing or influencing distributed engineering and operations teams.

What We're Looking For

The strongest candidate will be someone who can demonstrate:

"I took an organization that primarily measured success by keeping production running, transformed it into an engineering-driven reliability organization, established SLOs and error budgets, reduced incidents and toil, improved MTTR and resilience, and demonstrated those improvements to executive leadership."

This position is best suited for a transformation leader with substantial SRE experience, rather than a hands-on SRE Engineer whose primary focus has been operating production systems.