Site Reliability Engineer

Arbor Education; United States; Remote; USD 93,000 - 99,000; Full time

Benefits offered by this job

Wellbeing team

32 days holiday

Life Assurance

Wellness benefit

Dental Insurance

Pension

Maternity/Paternity leave

Career development budget

Job summary

Arbor Education is seeking a proactive Site Reliability Engineer to join our SRE team. You will help ensure world-class resilience, performance, and capacity planning across the platform, advising on availability, observability, and scalability.

A collaborative environment with cross-team interactions awaits. The role focuses on monitoring, incident response, SLO implementation, and maintaining runbooks and DR plans.

Qualifications

• Experience in performance monitoring and analysis.
• Capacity planning experience.
• Scripting and automation skills with relevant technologies.
• Experience with Infrastructure as Code, in particular, Terraform.
• Understanding of relational database technologies and their cloud versions (e.g. AWS Aurora).
• Experience with messaging and distributed asynchronous workloads.
• Experience with nginx or similar technologies.
• Familiarity with SRE processes.
• Aware of DevOps principles like the 3 ways and 5 ideals.

Responsibilities

• Proactively monitor and analyse platform performance.
• Collaborate with engineering teams to address performance bottlenecks and ensure scalability.
• Assist engineering teams with implementing and reviewing SLOs.
• Continually improve observability through monitoring and alerting, and dashboards.
• Work with other teams to ensure it is effective and provides full coverage.
• Ensure the service is highly available and resilient.
• Champion best practices in design for high availability.
• Develop and maintain playbooks and documentation.

Skills

Performance monitoring

Capacity planning

Automation scripting

Terraform

AWS Aurora

nginx

Observability

Education

Bachelor's degree in Computer Science or related field

Tools

DataDog

Prometheus

Terraform

Docker

AWS

Job description

Location: Remote
Salary: £70,000 - £75,000

About Us

At Arbor, we’re on a mission to transform the way schools work for the better.

We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.

Our MIS and school management tools are already making a difference in over 12,000 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.

At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn.

About the Role

We are looking for an enthusiastic and proactive Site Reliability Engineer to join our SRE team and help us ensure we provide world-class resilience and performance across the platform. The remit and focus of the role is to advise on all aspects of site reliability including availability, scalability, observability and capacity planning. It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re an energetic and a collaborative Site Reliability Engineer, this is the role for you.

Core responsibilities

• Proactively monitor and analyse platform performance.
• Collaborate with engineering teams to address performance bottlenecks and ensure scalability.
• Assist engineering teams with implementing and reviewing SLOs
• Continually improve observability through monitoring and alerting, and dashboards, using tools such as DataDog or Prometheus for example.
• Work with other teams to ensure it is effective and provides full coverage.
• Ensure the service is highly available and resilient
• Champion best practices in design for high availability
• Devise runbooks and run game sessions to test our DR plan, H/A and backups
• Conduct assessments of capacity and plan for scaling to meet current and future business needs.
• Work closely with the Head of Platform Engineering and Head of SRE to strategize and implement scalable solutions.
• Work closely with the Platform team, feature teams and, 2nd line support and other stakeholders to ensure a good level of service is provided for our customers and embed SRE practices.
• Key player in the response and troubleshooting of incidents, ensuring rapid resolution and minimising downtime.
• Participate in blameless postmortems to identify root cause and corrective actions
• Develop and maintain playbooks and documentation

About You

• Experience in performance monitoring and analysis
• Capacity planning experience
• Scripting and automation skills, with experience in relevant technologies.
• Experience with Infrastructure as Code, in particular, Terraform
• Understanding of relational database technologies and their cloud versions (e.g. AWS Aurora)
• Experience with messaging and distributed asynchronous workloads
• Experience with nginx or similar technologies
• Familiarity with SRE processes.
• Aware of DevOps principles like the 3 ways and 5 ideals.

Bonus Skills

• Experience with other database technologies and cloud platforms.
• Past experience with Enterprise solutions running at scale
• Familiarity with Kanban and Agile development processes
• Experience with containerisation, for example Docker
• Familiarity with software best practices such as Refactoring, Clean Code, Domain-Driven Design and Test-Driven Development.

What we offer

The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
• 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
• Life Assurance paid out at 3x annual salary
• Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
• Private Dental Insurance with Bupa
• Salary sacrifice Pension provided by Scottish Widows
• Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
• 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
• Access to services such as Calm and Bippit (financial wellbeing coaching)
• All of our roles champion flexible working and we are happy to discuss what this means to you
• Social committees that plan team, office and company wide events to bring people together and celebrate success
• Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
• Volunteer with a charity of your choice for a day each year
• Dog friendly offices!

Interview process

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at [e-mail].

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.

Arbor Education is an equal opportunities organisation

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.

Refer a friend

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: [e-mail]

Please note: We are unable to provide visa sponsorship at this time.