Site Reliability Engineer

Cracker Barrel Old Country Store, Inc.; Tennessee; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

35% discount on Cracker Barrel food &

Job summary

Cracker Barrel Old Country Store, Inc. is seeking a Site Reliability Engineer to design, implement, and maintain reliability across our digital platforms.

You will monitor production systems, respond to incidents, and collaborate with cross-functional teams to ensure high availability and scalable operations. The ideal candidate brings 3–5+ years in SRE/DevOps, hands-on experience with CI/CD pipelines, cloud platforms, containers, and automation.

Qualifications

• Experience in site reliability engineering, DevOps, cloud operations, or production support.
• Hands-on with monitoring, logging, alerting, incident management, and CI/CD pipelines.

Responsibilities

• Design, implement, and maintain reliability practices across digital platforms.
• Provide Tier-2/3 support for customer-facing and internal apps.
• Lead incident response, root-cause analysis, and post-incident reviews.
• Develop automation and runbooks to reduce manual effort and improve recovery.
• Collaborate with development, infrastructure, security, and QA teams to ensure reliability and security.

Skills

Observability

Incident management

CI/CD pipelines

Cloud operations

Scripting

Education

Bachelor's degree in Computer Science or related field

Tools

Kubernetes

Docker

AWS

Git

Job description

They say you are the company you keep - and at Cracker Barrel, we take that seriously. At the Store Support Center, we’re in the business of serving those who serve our guests. Whether you’re designing solutions, telling our story, or setting our teams up for success, your work makes a difference every single day. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here…we’re all in good company. What You’ll Do

What You’ll Do

You’ll make the moment Design, implement, and maintain reliability practices that improve availability, performance, scalability, resiliency, and operational maturity across digital platforms and supporting services. Monitor production systems using observability tools, dashboards, logs, metrics, traces, alerts, and synthetic monitoring to identify issues before they impact customers or associates.

• Provide Tier-2 and Tier-3 production support for customer-facing and internal digital applications, including web, mobile, commerce, CMS, APIs, integrations, and cloud-hosted services.
• Lead and participate in incident response, root-cause analysis, problem management, post-incident reviews, and follow-up actions that reduce recurrence and improve service reliability.
• Develop automation, scripts, runbooks, self-healing processes, and operational tools that reduce manual effort, accelerate recovery, and improve consistency across environments.
• Partner with development teams to improve CI/CD pipelines, deployment readiness, release validation, rollback procedures, feature monitoring, and environment stability.
• Collaborate with infrastructure, cloud, security, architecture, QA, and vendor teams to ensure systems meet company standards for security, privacy, compliance, resiliency, and operational support.
• Define and track service health indicators such as availability, latency, error rates, capacity, incident trends, deployment quality, and other reliability metrics.
• Create and maintain technical documentation, operational support guides, escalation paths, production readiness checklists, and disaster recovery procedures.
• Understand and comply with all company privacy, security, accessibility, change management, and technology standards.

Qualifications

• Bachelor’s degree in Computer Science, Computer Information Systems, Software Engineering, Information Technology, or a related discipline is preferred; equivalent experience or training may be considered.
• 3–5+ years of experience in site reliability engineering, DevOps, cloud operations, production support, systems engineering, software engineering, or a related technology operations role.
• Experience supporting high-availability web, mobile, commerce, API, integration, or cloud-hosted application environments.
• Hands‑on experience with monitoring, logging, alerting, incident management, root-cause analysis, CI/CD pipelines, Git-based workflows, and release support.
• Experience with cloud platforms, containers, infrastructure automation, scripting, APIs, microservices, content management systems, or restaurant/retail technology environments preferred.

Focus on You

Good Work Deserves Good Pay

• Competitive Annual Salary | Annual Bonus Opportunities

Support That Goes Beyond the Clock

• Medical, Rx, Dental and Vision Benefits on Day 1
• Life Insurance and Disability Coverage
• Paid Vacation/Employee Assistance Program

Grow and Thrive Your Way

• Business Resource Groups
• Tuition Reimbursement
• Professional Development

Culture of Belonging: Support that starts on day one

• Onboarding, training, and development to help you thrive
• Recognition programs and employee events that bring us together

Invest in Your Future

• 401k Plan with Company Matching Contributions at 90 days
• Employee Stock Purchase Program

More Perks, Just Because

• 35% Discount on Cracker Barrel Food and Retail items
• Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!

A Little About Us

Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it’s become even more – somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots – always serving up more than a meal. See for yourself.

Cracker Barrel is an equal opportunity employer. Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.

They say you are the company you keep—And at Cracker Barrel we take that seriously. Bringing together folks who share a sense of pride in their work, and joy in hospitality. While building teams where everyone can see how much their contribution is valued. Because making a difference in someone’s life can feel big—But it’s often the smallest moments that make the deepest impact. We’re all in this together—to make a real difference for our guests, every day. That’s why, at Cracker Barrel, you’re all in good company. Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it’s become even more—somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots—always serving up more than a meal.