Site Reliability Engineer

Tata Consultancy Services; Mount Laurel Township (NJ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage: Health

Dental & Vision Coverage

Disability Planning & Insurance

Pet Insurance Plans

Commuter Benefits

Certification & Training Reimbursement

Vacation, Time Off, Sick Leave & HOlID

401K Plan

Performance Bonus

College Fund

Student Loan Refinancing

Job summary

Tata Consultancy Services Limited in Mount Laurel, NJ is seeking a Site Reliability Engineer (SRE) with Dynatrace Observability expertise. You will design and operate Dynatrace monitoring across cloud and on-prem environments, develop dashboards, alerts, and runbooks, and drive reliability initiatives for enterprise applications.

Responsibilities include configuring OneAgent/ActiveGate, creating DQL queries, integrating with ITSM tools, defining SLIs/SLOs, and reducing toil through automation.

Qualifications

• Experience with Dynatrace Observability and monitoring across cloud and on-prem environments.
• Ability to define and measure SLIs/SLOs/SLAs for critical services.
• Experience with automation and self-healing mechanisms to reduce toil.
• Proficiency in scripting (Python/PowerShell/Bash) for operational automation.

Responsibilities

• Design, implement, and maintain Dynatrace monitoring solutions across cloud and on-prem environments.
• Configure Dynatrace OneAgent, ActiveGate, Synthetic Monitoring, RUM, and Service Flow analysis.
• Develop dashboards, alerting profiles, and custom metrics; create Dynatrace queries (DQL).
• Integrate Dynatrace with ITSM tools (ServiceNow, Jira, Teams, Slack).
• Define and measure SLIs/SLOs/SLAs; perform post-incident reviews and drive improvements.

Skills

Dynatrace

APM

Distributed Tracing

SRE principles

Automation scripting

DQL

Tools

Dynatrace OneAgent

ActiveGate

Jira

ServiceNow

Job description

Job Description

Site Reliability Engineer (SRE) - Dynatrace Observability

We are seeking a highly skilled Site Reliability Engineer (SRE) with strong expertise in Dynatrace Observability, Application Performance Monitoring (APM), Cloud Platforms, and DevOps practices. The ideal candidate will be responsible for ensuring the reliability, performance, availability, and scalability of enterprise applications and infrastructure through proactive monitoring, automation, incident management, and observability best practices.

Key Responsibilities

Dynatrace Observability & Monitoring

• Design, implement, and maintain Dynatrace monitoring solutions across cloud and on-premises environments.


• Configure Dynatrace OneAgent, ActiveGate, Synthetic Monitoring, Real User Monitoring (RUM), and Service Flow analysis.


• Develop dashboards, management zones, alerting profiles, anomaly detection rules, and custom metrics.


• Create and optimize Dynatrace DQL (Dynatrace Query Language) queries for monitoring and reporting.


• Configure Davis AI for root cause analysis and intelligent alerting.


• Integrate Dynatrace with ServiceNow, Jira, Teams, Slack, and other ITSM tools.

Reliability Engineering

• Define and measure SLIs, SLOs, and SLAs for critical services.


• Reduce toil through automation and self-healing mechanisms.


• Conduct reliability assessments and capacity planning.


• Perform post-incident reviews and drive continuous improvement initiatives.


• Develop runbooks and operational procedures.

Incident & Problem Management

• Coordinate and support major incident .


• Analyze production incidents using distributed tracing and observability data.


• Drive root cause analysis (RCA) and preventive actions.


• Monitor system health and take proactive measures to prevent outages.

Cloud & Infrastructure Operations

• Monitor AWS, Azure environments using Dynatrace.


• Manage Linux and Windows server monitoring.


• Optimize infrastructure performance, availability, and cost.

Automation

• Exposure on Automate monitoring deployments using Ansible, or CI/CD pipelines.


• Collaborate with development teams to implement observability in applications.


• Develop scripts using Python, PowerShell, or Bash for operational automation.

Required Skills

Dynatrace

• Dynatrace Managed or SaaS administration.


• OneAgent and ActiveGate deployment.


• DQL (Dynatrace Query Language).


• Metrics, Logs, Traces, Grail, and Davis AI.


• Dashboarding and alerting configuration.


• API integrations and automation.

Cloud Platform

• AWS, Azure Cloud Platform.

Operating Systems & Middleware

• Linux (RHEL, Ubuntu).


• Windows Server.


• Web servers (Apache, Nginx, IIS).


• Application servers (Tomcat, JBoss, WebSphere).

Monitoring & Observability

• Application Performance Monitoring (APM).


• Distributed Tracing.


• Log Analytics.


• Synthetic Monitoring.


• Site Reliability Engineering principles.

Preferred Qualifications

• Dynatrace Associate/Professional Certification.


• Experience supporting enterprise-scale production environments.


• Knowledge of ITIL processes and ServiceNow.

Key Performance Indicators (KPIs)

• Service Availability > 99.9%


• MTTR (Mean Time to Resolution) reduction.


• Alert noise reduction through intelligent monitoring.


• Improved application performance and customer experience.


• Increased automation coverage and operational efficiency.

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.


• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.


• Family Support: Maternal & Parental Leaves.


• Insurance Options: Auto & Home Insurance, Identity Theft Protection.


• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.


• Time Off: Vacation, Time Off, Sick Leave & Holidays.


• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range- $85,000-$110,000 a year

Location

Mount Laurel, NJ

Function: TECHNOLOGY

Role: Engineer

ID: 437153

Skills: Reliability engineer

Salary Range: $85,000 - $110,000