Site Reliability Engineer

Photon; Dallas (TX); Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Photon is seeking an experienced Site Reliability Engineer (SRE) to boost the reliability, resiliency, observability, and operational stability of our large-scale applications and platforms. The role focuses on proactive monitoring, incident response, troubleshooting, and continuous improvement of production reliability.

You will lead cross-team collaboration, implement robust monitoring with Datadog and Grafana, and drive automation to reduce operational issues while ensuring secure coding

Formación

• 8+ years in SRE, production engineering or DevOps.
• Experience with monitoring, observability and incident response.
• Cloud platforms experience; GCP preferred.
• IaC concepts familiarity required.
• Secure coding and operational security practices.

Responsabilidades

• Drive reliability, availability, and resiliency across environments.
• Improve monitoring, alerting, dashboards and observability with Datadog and Grafana.
• Monitor production and proactively identify issues.
• Lead incident response and root-cause analysis.
• Automate to reduce operational issues.
• Collaborate with dev, infra and platform teams.
• Support readiness for releases and platform changes.
• Follow secure engineering and delivery practices.

Conocimientos

8+ years of experience

Production reliability

Datadog

Grafana

Incident response

Root-cause analysis

Cloud platforms (GCP)

Infrastructure-as-Code

Jira

GitHub

Unit testing & API testing

Secure coding practices

Herramientas

Datadog

Grafana

Jira

GitHub

Descripción del empleo

For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization.

Site Reliability Engineer (SRE):

Role Overview:

We are looking for an experienced Site Reliability Engineer (SRE) responsible for improving the reliability, resiliency, observability, and operational stability of large-scale application and platform environments. The role will focus on proactive monitoring, incident response, troubleshooting, and continuous improvement of production reliability.

Key Responsibilities :

• Drive reliability, availability, and resiliency across application and platform environments.
• Implement and improve monitoring, alerting, dashboards, and observability using Datadog and Grafana.
• Monitor production environments and proactively identify reliability and performance issues.
• Lead and participate in incident response, troubleshooting, and production issue resolution.
• Perform root-cause analysis for incidents and recurring production issues.
• Identify opportunities to reduce operational issues through automation and engineering improvements.
• Work closely with application, infrastructure, and platform teams to improve system reliability.
• Support operational readiness and production stability for application releases and platform changes.
• Analyze application and infrastructure behavior to identify performance, capacity, and reliability risks.
• Improve troubleshooting and debugging practices across production environments.
• Support continuous improvement of operational processes based on incidents and production observations.
• Follow secure engineering and operational practices.
• Use Jira and GitHub as part of the engineering and delivery lifecycle.

Required Experience & Skills:

• 8+ years of relevant experience in Site Reliability Engineering, production engineering, DevOps, cloud operations, or related engineering roles.
• Strong experience with production reliability, resiliency, and operational support.
• Hands-on experience with Datadog and Grafana for monitoring and observability.
• Strong experience with incident response, troubleshooting, and root-cause analysis.
• Strong debugging and problem-solving skills across complex application and infrastructure environments.
• Experience working with cloud-based platforms; GCP experience is preferred.
• Familiarity with infrastructure automation and Infrastructure-as-Code concepts.
• Familiarity with Jira and GitHub.
• Familiarity with unit testing and API testing.
• Understanding of secure coding and operational security practices.
• Ability to work closely with development, infrastructure, and platform engineering teams.