Site Reliability Engineer

The Mice Groups, Inc.; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

The Mice Groups, Inc. is seeking an experienced Site Reliability Engineer (SRE) to maintain and improve the reliability of data center infrastructure, including bare‑metal servers, power and cooling, and monitoring systems.

You will automate troubleshooting with Python and Shell scripts, build Grafana dashboards, manage NetBox inventory, and use Prometheus, Grafana, and Splunk for observability and incident response.

Qualifications

• 8+ years of experience in SRE/Production Operations/Data Center Infrastructure.
• Hands-on with bare‑metal servers and data center infrastructure.
• Experience with NetBox or similar DCIM/inventory tools.
• Strong SQL experience and REST APIs.
• Hands-on experience with Prometheus, Grafana, and Splunk.
• Knowledge of IPMI, out‑of‑band server management, PDUs.
• Data center power and cooling systems; HVAC, liquid cooling, containment.

Responsibilities

• Monitor and improve data center infrastructure using Prometheus, Grafana, and Splunk.
• Develop Python and Shell scripts to automate troubleshooting, incident response, alert management, and other operational processes.
• Maintain and improve NetBox DCIM inventory systems, including device, rack, and infrastructure information.
• Build and maintain Grafana dashboards to monitor server health, infrastructure performance, capacity, and power/cooling metrics.
• Use SQL and Splunk queries to troubleshoot infrastructure issues, analyze system data, and identify bottlenecks.
• Troubleshoot bare-metal servers, hardware, and data center infrastructure, including IPMI, PDUs, and power feeds.
• Participate in incident response and on‑call support, including root cause analysis, mitigation, and resolution.
• Develop and maintain runbooks and operational documentation for common server, hardware, power, cooling, and facility issues.
• Work with software, hardware, and data center operations teams to support reliable deployments and operations.

Skills

SRE

Production Operations

Data Center Infrastructure

Python scripting

Shell scripting

SQL

REST APIs

On‑call

Incident response

Education

Bachelor’s degree preferred

Tools

NetBox

Prometheus

Grafana

Splunk

SQL

IPMI

PDUs

Job description

Job Description

We are seeking an experienced Site Reliability Engineer (SRE) with strong data center and bare-metal infrastructure experience. This role focuses on maintaining and improving the reliability of data center infrastructure through monitoring, automation, troubleshooting, and incident response.

You will work across servers, hardware, power/cooling infrastructure, monitoring, and automation, partnering with infrastructure, hardware, and data center operations teams to improve reliability and operational efficiency.

Key Responsibilities

• Monitor and improve data center infrastructure using Prometheus, Grafana, and Splunk, including server health and power/cooling telemetry.
• Develop Python and Shell scripts to automate troubleshooting, incident response, alert management, and other operational processes.
• Maintain and improve NetBox or similar data center inventory systems, including device, rack, and infrastructure information.
• Build and maintain Grafana dashboards to monitor server health, infrastructure performance, capacity, and power/cooling metrics.
• Use SQL and Splunk queries to troubleshoot infrastructure issues, analyze system data, and identify potential bottlenecks.
• Troubleshoot bare-metal servers, hardware, and data center infrastructure, including issues involving IPMI, PDUs, and power feeds.
• Participate in incident response and on-call support, including troubleshooting, root cause analysis, mitigation, and resolution of infrastructure issues.
• Develop and maintain runbooks and operational documentation for common server, hardware, power, cooling, and facility-related issues.
• Work with software, hardware, and data center operations teams to support reliable infrastructure deployments and ongoing operations.

Qualifications

• 8+ years of experience in SRE, Production Operations, Data Center Infrastructure, or a similar role.
• Strong hands‑on experience with bare‑metal servers, hardware troubleshooting, provisioning, and data center infrastructure.
• Experience with NetBox or similar DCIM/inventory tools.
• Strong SQL experience and experience working with REST APIs.
• Hands‑on experience with Prometheus, Grafana, and Splunk.
• Strong understanding of IPMI, out‑of‑band server management, PDUs, and power distribution.
• Practical understanding of data center power and cooling systems, including HVAC, liquid cooling, hot/cold aisle containment, and air handling.
• Strong Python and Shell scripting skills with experience automating on‑premises infrastructure.
• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field preferred.