Site Operations Lead

Leidos Inc; San Diego (CA); On-site; USD 88,428,000 - 117,096,000; Full time

Job summary

Leidos is seeking a Site Operations Lead to support a government site group at Point Loma, directing the Field Services team and ensuring alignment with DoD and SMIT contract requirements.

You will manage SLAs, mentor 25+ staff and subcontractors, develop SOPs, and produce daily/weekly reports while coordinating with Technical Leads to optimize deployment velocity and resolve critical issues. U.S. citizenship and DoD clearance required.

Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 5+ years of relevant experience
• Active DoD 8570 IAT Level II: Security+ or higher
• Expertise in IT Enterprise Operations
• Excellent customer service and communication skills

Responsibilities

• Direct and lead all daily IT Field Services operations across the Point Loma Site Group.
• Manage and enforce strict SLRs/SLAs by monitoring the HPSM queue and VIP hardware deployments.
• Mentor and lead a blended workforce of 25+ Leidos employees and Subcontractors.
• Develop, maintain, and enforce SOPs for hardware lifecycle management, 24/7 watch floor scheduling, and VIP escalation workflows.
• Generate and consolidate daily/weekly operational reports on ticket burn-down, deployments, and SLA vulnerabilities.
• Conduct synchronization meetings with Technical Leads to align priorities and optimize deployment pipeline.

Skills

IT Enterprise Operations

Customer service

Communication skills

Education

High School Diploma

Tools

HPSM

Helix ITSM

Job description

Description

NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.

Leidos is seeking a Site Operations Lead to support a government site group at Point Loma as one of the key members of the Field Services team. The candidate will be responsible for the tactical leadership and operational oversight of the Point Loma Site Group, driving deployment velocity, enforcing Service Level Requirements (SLRs), and directing the daily workflow of the Field Services technician team.

The work location for this position will be at a government site and will require the ability to:

• Must be able to lift and carry 50 lbs. for up to 100 feet at a time; must be able to lift 25 lbs. vertically using ladders
• Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time
• Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
• Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)
• Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required

Primary Responsibilities

• Direct and lead all daily IT Field Services operations across the Point Loma Site Group (7 locations, 20+ military bases), ensuring continuous alignment with DoD and SMIT contract requirements.
• Manage and enforce strict Service Level Requirements (SLRs/SLAs) by monitoring the HPSM queue, break-fix incidents, and prioritizing VIP/Executive hardware deployments.
• Mentor and lead a blended workforce of 25+ Leidos employees and Subcontractors across multiple vendor contracts.
• Develop, maintain, and enforce localized Standard Operating Procedures (SOPs) for hardware lifecycle management, C2MOC 24/7 watch floor scheduling, and VIP escalation workflows.
• Generate and consolidate daily/weekly operational reports, tracking site-wide ticket burn-down rates, pending deployments, and critical SLA vulnerabilities for Site Leadership.
• Conduct synchronization meetings with Technical Leads to align operational priorities, balance workloads, and identify systemic bottlenecks in the deployment pipeline.

Basic Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrate expertise in IT Enterprise Operations
• Excellent customer service skills
• Excellent oral and written communication skills

Preferred Qualifications

• Prior experience supporting the Navy Marine Corps Intranet (NMCI) or similar DoD enterprise networks.
• Experience utilizing enterprise IT Service Management (ITSM) tools such as HPSM or Helix.
• Organized and detail-oriented
• Strong leadership skills
• Self-motivated/ self-directing
• Strong collaboration, prioritization, and adaptability skills required. Relationship building
• Ability to manage and prioritize own work, and that of their team
• Independent decision making
• Analytical thinking; thinking out of the box
• Ability to effectively communicate with all organizational levels (SME to Senior Management)
• Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)

The hourly pay range for this position is $30.86-$40.87.

NGEN

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.