Site Monitor

Lutheran-Social-Services-of-Southern-Californi; San Bernardino (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Lutheran Social Services of Southern California is seeking a Site Monitor for our San Bernardino facility. You will help ensure the shelter operates efficiently, safely, and with respect for diverse populations.

You will support clients, engage in crisis intervention, and maintain logs and incident reports for the Case Managers and Shelter Director. The role requires strong communication, problem solving, and the ability to work a flexible schedule, including evenings or weekends as needed.

Qualifications

• High School diploma or equivalent; 2+ years of experience, or an associate’s degree with 6 months experience.
• Ability to read, write, and interpret safety procedures and instructions.
• Strong communication skills and the ability to document clearly.
• Willingness to adapt to changing shifts and duties.
• Attention to accuracy, quality, and safety policies.

Responsibilities

• Facilitate client orientation and check-in processes.
• Ensure clients adhere to scheduling requirements and agreements.
• Maintain a safe environment by monitoring designated areas and pods.
• Address violations calmly and redirect as needed.
• Engage in crisis intervention and de-escalation practices.
• Document incidents and report to supervisors within required timelines.
• Complete and file incident reports and logs for case managers.
• Protect client confidentiality per HIPAA and agency policies.
• Participate in team meetings and required trainings.
• Support clients in advocating for their needs and self-sufficiency.

Skills

Problem Solving

Oral Communication

Written Communication

Adaptability

Quality

Education

High School diploma/Associate degree

Tools

Word Processing software

Job description

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 70 different programs/services at nearly 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love by embracing, equipping, and empowering vulnerable people in Southern California.

The Site Monitor is responsible for ensuring that the site operates efficiently, orderly, and safely. The Site Monitor demonstrates the ability to work effectively with diverse populations in a respectful and professional manner. The Site Monitor will establish and maintain positive working relationships with clients, community partners, and staff. The Site Monitor will support and encourage clients in freely advocating for their needs, engage in solution-focused problem-solving, and short-term crisis intervention. The Site Monitor will provide services according to LSSSC’s mission to embrace, equip, and empower clients toward self-sufficiency.

Requirements

Essential Duties and Responsibilities are as follows:

• Facilitate client orientation and check-in processes.
• Ensure clients adhere to the scheduling requirements and contractual agreements.
• Establish a safe environment by conducting facility check-in to observe clients in their
• designated areas, beds, or PODs.
• Ensure that clients follow all rules and protocols in a calm and orderly manner by addressing violations and redirecting as needed.
• Engage in crisis intervention and de-escalation practices.
• Contact the San Bernardino City Police Department for assistance when appropriate (imminent danger).
• Maintain activities log on a nightly basis. The log must be completed immediately after the service for the Case managers and Shelter Director to access during the following day shift.
• Complete and email incident reports before the end of shift.
• Reports incidents to Shelter Director and Case Managers via an email sent within 24 hours and telephone call to Site Director immediately after crisis/emergent situations.
• Evaluates the condition of the shelter, temporary modulars, and pods and completes work orders to report safety concerns and needed repairs.
• Follows all policies and procedures including agency, department, grant and contractual agreements.
• Participates in team meetings.
• Completes all required training (e.g., HMIS, case management, crisis intervention).
• Protects client confidentiality in accordance with HIPAA and LSSSC Policies and Procedures.
• Will work a flexible schedule as needed.
• Serve clients and community with empathy and awareness of appropriate boundaries.
• Complete documentation regarding client services in the HMIS within 24 hours of the service.
• Submit leave requests and complete timecard in accordance with the employee handbook.
• The supervisor may assign other duties.

Competency:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High School diploma and a minimum of 2 years of experience or an associate’s degree with 6 months previous experience in similar environment. Experience building positive team morale while meeting or exceeding administrative expectations. Valid California Driver's License.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk.