Site Manager (Training)

Take 5 Car Wash; Vidor (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Take 5 Car Wash is seeking a dynamic Location Leader to run the full operation of a Whistle Express location in Texas. You’ll guide your team, optimize performance, and ensure service quality and customer experience meet high standards.

Responsibilities include recruiting, training, developing a positive team culture, monitoring customer interactions, promoting unlimited wash memberships, managing daily operations, safety, and profitability.

Qualifications

• Oversee recruiting, onboarding and development of team members to build bench strength.
• Monitor customer interactions to ensure friendly, timely service and address concerns.
• Ensure site operations are efficient, safe and compliant with company standards.
• Track sales metrics and promote unlimited wash memberships to grow revenue.
• Make informed decisions to resolve issues and drive process improvements.

Responsibilities

• Oversee recruiting efforts by interviewing and onboarding team members aligned with values.
• Provide hands-on training, guidance, and ongoing development for team confidence.
• Foster a positive, high-performing team culture with open communication.
• Lead regular team meetings and coordinate with the Assistant Site Manager.
• Monitor daily site operations, safety and adherence to standards.

Job description

You’ll be the key leader responsible for the full operation of a Whistle Express location, ensuring the team, site, and customer experience all run at a high standard. In this role, you’ll guide your team, optimize performance, and create an environment where exceptional service and operational quality consistently come together.

Key Responsibilities:

Leadership and Team Development

Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values. Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles. Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing great work. Hold regular team meetings and check-ins to share updates, align expectations, and support team growth. Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities.

Customer Experience Excellence

Monitor daily interactions to ensure every customer receives friendly, timely, and professional service. Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction. Promote unlimited wash memberships and other services to enhance customer engagement and retention. Train and support team members to consistently deliver high-quality customer experience. Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation.

Operational Management

Monitor daily site operations to ensure efficiency, safety, and adherence to company standards. Inspect and maintain equipment regularly, reporting or resolving any malfunctions prompt Verify that all vehicles leaving the site meet Whistle’s quality standards. Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment. Identify operational challenges and implement improvements to keep the site running smoothly.

Sales & Financial Performance

Track daily, weekly, and monthly sales metrics to monitor site performance against goals. Promote unlimited wash memberships and additional services to increase revenue. Assist in planning and executing site promotions and marketing initiates to drive sales. Monitor and manage the site budget, controlling expenses while maximizing profitability. Identify trends or opportunities in sales and financial data and recommend strategies to improve performance.

Problem-Solving & Decision Making

Display strong judgement when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards. Identify operational challenges and implement corrective measures to keep site performance running smoothly. Make informed, timely decisions to resolve issues that impact the team. Collaborate with team members to brainstorm solutions and improve processes. Analyze recurring problems or trends and recommend strategic changes.

Base Pay Range

Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers.

Do you bring a positive attitude and enjoy being part of something bigger? We’re looking for driven, outgoing individuals who are ready to make an impact. Start your career with Take 5 today. We believe in growing our team from within and welcome applicants from all backgrounds and experience levels. Learn with us, grow with us - we’re ready to invest in your success.