Site Manager III

Canon USA & Affiliates; Detroit (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay & benefits

Job summary

Canon USA & Affiliates is seeking a Site Manager to oversee services at designated client sites, ensuring timely resolution of issues and exceptional customer service. You will manage budgets, resources, and staff performance while coordinating with clients, vendors, and internal teams to meet production targets.

The role requires strong leadership, effective communication, and the ability to maintain high quality standards in a fast-paced environment at client sites in Detroit, MI.

Qualifications

• 4 year college degree or comparable work experience.
• 4 to 5 yrs. supervisory exp. as a manager in a professional business setting; manage a site revenue of $70,000 with 1-4 exempt & 13-24 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Exhibit ability to establish personal credibility with customers and staff.
• Ability to execute and deliver the highest quality and production and customer service.
• Establish challenging, constructive, and open workplace culture.
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities.
• Ability to work in stressful situations and meet deadlines efficiently.
• Create a customer focused environment.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record keeping & time management skills.
• Strong team approach to business ethics.
• Must have excellent follow through skills.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality.
• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment.
• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively.
• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff.
• Functions as a liaison between the client & CBPS
• Prioritize and schedules all work including overflow work to backup facility
• Ensures proper maintenance and usage of all equipment and supplies
• Conducts staff meetings to ensure communication of corporate policies and goals
• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
• Interfaces with the client, operations team, and corporate departments as necessary

Skills

Supervisory experience

Communication skills

Team leadership

Budget management

Education

Bachelor's degree or equivalent

Job description

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality


• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment


• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively


• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff


• Functions as a liaison between the client & CBPS


• Prioritize and schedules all work including overflow work to backup facility


• Ensures proper maintenance and usage of all equipment and supplies


• Conducts staff meetings to ensure communication of corporate policies and goals


• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff


• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals


• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• 4 year college degree or comparable work experience


• 4 to 5 yrs. supervisory exp. as a manager in a professional business setting; manage a site revenue of $70,000 with 1-4 exempt & 13-24 non-exempt employees


• Communicate effectively with diverse groups and clients


• Exhibit ability to establish personal credibility with customers and staff


• Ability to execute and deliver the highest quality and production and customer service


• Establish challenging, constructive, and open workplace culture


• Work with peers & team to establish departmental decisions, processes & ensure standardized activities


• Ability to work in stressful situations and meet deadlines efficiently


• Create a customer focused environment


• Excellent written and oral communication skills


• Strong organizational, administrative, record keeping & time management skills


• Strong team approach to business ethics


• Must have excellent follow through skills

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law.

Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at [e-mail].