Site Manager I

Canon USA & Affiliates; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay & benefits

Comprehensive training and development

Employee discounts on entertainment,,·

Job summary

Canon USA & Affiliates is seeking a Site Manager for our Milwaukee, WI location. You will oversee all contracted services at the client site, ensuring exceptional customer service, efficiency, and quality of operations.

You will manage budgets, resources, and staffing, lead meetings, and coordinate with clients and internal teams to meet daily, weekly, and monthly production targets. Strong communication and leadership are essential, as is the ability to work in a fast-paced environment.

Qualifications

• Associates Degree preferred or comparable work experience.
• 2 yrs. supervisory exp. as a manager in a professional business setting; manage a site with 1-4 non-exempt employees.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record keeping & time management skills.
• Work with peers & team to establish departmental decisions, processes & ensure standardized activities.

Responsibilities

• Oversee all services contracted by the client at the assigned site with focus on customer service and quality.
• Resolve high priority and complex problems through communication with clients, vendors, and internal staff.
• Manage budget, resources, and forecasting to optimize expenses and reporting.
• Maintain status and productivity reports to ensure staff performance.
• Coordinate with client, operations team, and corporate departments as needed.
• Schedule all work and handle overflow to backup facilities.
• Ensure proper maintenance and usage of equipment and supplies.
• Lead staff meetings and guide policy communications.
• Recruit, develop, and mentor staff; address corrective actions per policy.

Skills

Supervisory experience

Customer service

Communication skills

Leadership

Education

Associates Degree preferred or comparable work experience

Job description

Overview

The Site Manager is responsible for effective management, administration, and control of business functions at identified client site(s). This person oversees the timely and effective resolution of all services contracted by the client while exhibiting exceptional customer service, overall operational efficiency and quality of business services.

Responsibilities

• Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality

• Evaluates and resolves high priority and complex problems through communication and negotiation with clients, vendors, and internal professionals in support of a proactive, responsive and friendly customer environment

• Manages budget, resource allocation, and forecasting tools to ensure best possible use of resources and to plan and report budgetary expenses effectively

• Manages status reports, productivity reports, and other source documents to ensure optimal performance is met by staff

• Functions as a liaison between the client & CBPS

• Prioritize and schedules all work including overflow work to backup facility

• Ensures proper maintenance and usage of all equipment and supplies

• Conducts staff meetings to ensure communication of corporate policies and goals

• Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff

• Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals

• Interfaces with the client, operations team, and corporate departments as necessary

Qualifications

• Associates Degree preferred or comparable work experience

• 2 yrs. supervisory exp. as a manager in a professional business setting preferably in the reprographic/mail industry; manage a site with 1-4 non-exempt employees

• Communicate effectively with diverse groups and clients

• Exhibit ability to establish personal credibility with customers and staff

• Ability to execute and deliver the highest quality and production and customer service

• Establish challenging, constructive, and open workplace culture

• Work with peers & team to establish departmental decisions, processes & ensure standardized activities

• Ability to work in stressful situations and meet deadlines efficiently

• Create a customer focused environment

• Excellent written and oral communication skills

• Strong organizational, administrative, record keeping & time management skills

• Strong team approach to business ethics

• Must have excellent follow through skills

PHYSICAL DEMANDS

• Occasionally lifting and/or moving of up to 50 lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within

A company focused on creating a positive work and client environment

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

Job Locations

US-WI-MILWAUKEE

Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon’s Pay Transparency Statement.

Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at [e-mail].