Site Manager - Growth Path & Customer Ops Leader

Express Wash Concepts LLC; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare benefits

401k with match

Unlimited Wash Club membership

Uniforms provided

Educational reimbursement

Paid vacation

Job summary

Express Wash Concepts LLC, operating Clean Express Auto Wash in Pittsburgh, is seeking a Site Manager to lead daily operations, nurture customer relations, and drive sales while upholding quality standards.

You will guide a team, manage scheduling and budgets, and ensure excellent service across the site. The role demands strong communication, conflict-resolution skills, and flexibility to work weekends.

Qualifications

• Minimum 2–5 years of leadership experience in a customer-facing or operational role.
• At least 2 years of customer service experience with de-escalation and conflict resolution skills.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Lead site operations and maintain a positive customer service culture.
• Achieve sales goals and educate customers on unlimited wash club benefits.
• Recruit, train, and onboard new team members; manage scheduling and labor budgets.
• Oversee inventory and ensure equipment, facilities, and staffing meet quality standards.

Skills

Leadership

Customer service

Communication

De-escalation

Conflict resolution

Education

High school diploma

Associate degree

Bachelor's degree

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Express Wash Concepts LLC, operating Clean Express Auto Wash in Pittsburgh, is seeking a Site Manager to lead daily operations, nurture customer relations, and drive sales while upholding quality standards.

You will guide a team, manage scheduling and budgets, and ensure excellent service across the site. The role demands strong communication, conflict-resolution skills, and flexibility to work weekends.