Site Manager, DashMart

DoorDash; North Olmsted (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off and paid sick leave

Medical, dental, and vision benefits

11 paid holidays

Disability and life insurance

Family-forming assistance

Mental health program

Job summary

DoorDash, Inc. is seeking a hands-on Warehouse Operations Leader for a DashMart center in Ohio.

You will recruit, coach, and retain a high-performing team of shift leads and associates, own day-to-day site operations, and manage scheduling and labor budgets to meet safety and quality goals. You will use data to identify inefficiencies, lead process improvements, and collaborate with central teams to deliver fast, accurate order fulfillment and exceptional customer experience.

Qualifications

• 3+ years' team leadership experience in high-volume operations.
• Managed high-performance teams of 10+ employees.
• Data-driven problem solver with Excel/Sheets experience.
• College degree or relevant professional work experience.
• Flexibility to work late nights and weekends.

Responsibilities

• Lead and coach a team of Shift Leads and Operations Associates to drive safety and productivity.
• Own day-to-day operations of the DashMart warehouse, including scheduling and labor budgeting.
• Ensure order accuracy, fast fulfillment, and high customer satisfaction.
• Drive process improvements using data to reduce pain points and inefficiencies.

Skills

Team Leadership

Data-Driven Decision Making

Excel / Google Sheets

Operational Excellence

Education

Bachelor's degree or higher

Tools

Excel

Pivot Tables

Job description

About the Team

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality.

About the Role

In this role, you'll manage a 5-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers.

You're excited about this opportunity because you will...

• Lead: Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Set your team up for success to work safely and productively. As a leader, you will be responsible for building a strong, positive culture and will be accountable for driving strong employee satisfaction scores. You'll partner with your Shift Leads to effectively delegate daily tasks and ensure high performance from your team.
• Own: You will own the day-to-day operations of one of our DashMart warehouses, and in some locations, includes preparing food in a light-prep kitchen, ensuring the site processes run smoothly, efficiently and safely. You'll own scheduling and be responsible for managing a labor budget. You will be responsible for ensuring your warehouse meets site-level metric goals.
• Delight customers: Lead your team in providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal.
• Strategize: Use data to identify pain-points or areas of inefficiency within our warehouse and current processes. Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.

We're excited about you because...

• You have 3+ years' of team leadership experience in high volume operations (retail, grocery, hospitality, fulfilment, logistics or operations) with a track record of developing people and delivering results.
• You're a proven leader. You have managed high-performance teams of 10+ employees.
• You act like an owner. You do what it takes to support a 24/7 business across multiple shifts. You're excited to have ownership over a new and rapidly growing business.
• You solve problems from first principles. You're excited to solve problems in innovative ways, and you resist "this is how it's always been done" thinking.
• You're unafraid of ambiguity. Rapid change and learning are exciting to you, and you thrive in ambiguous, startup environments.
• You're analytical. You let data win arguments. You are a data-first problem solver, and you have experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.
• You have a college degree, or relevant professional work experience.
• You have flexibility in your schedule. As the leader of the site, you will need to ensure your team and the site is fully supported, requiring some late-night and weekend availability.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).

DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

Paid Time Off

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.
$64,800 - $95,300 USD

About DoorDash

At DoorDash, our mission to empower local economies shap