Site Manager, DashMart

DoorDash USA; Lansing (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Premium healthcare

Wellness expense reimbursement

Paid parental leave

Job summary

DoorDash’s DashMart is seeking a Warehouse Operations Leader to manage a 5-15k sq ft distribution center and lead a team of Shift Leads and Operations Associates. You’ll own scheduling, labor budgeting, and site metrics, while driving safety, efficiency, and customer satisfaction.

You’ll use data to identify bottlenecks, implement process improvements, and partner with central teams on inventory and training to support a high-performing, 24/7 operation.

Qualifications

• 3+ years of team leadership in high-volume operations
• Experience managing teams of 10+ employees
• Ownership mindset for a 24/7 business
• Problem solving from first principles and data-driven
• Ambiguity tolerance and startup mindset
• Data analysis using spreadsheets (pivot tables)
• College degree or relevant professional experience

Responsibilities

• Lead and develop Shift Leads and Operations Associates, setting culture and driving engagement
• Own day-to-day warehouse operations, scheduling, and labor budget
• Ensure site processes run smoothly, efficiently and safely
• Maintain key quality metrics like order accuracy and fulfillment speed
• Collaborate with central teams on inventory and training

Skills

Team leadership

People management

Coaching

Data analysis

Pivot tables

Excel

Google Sheets

Education

College degree

Tools

Excel

Google Sheets

Job description

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality.

About the Role

In this role, you’ll manage a 5-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers.

You’re excited about this opportunity because you will…

• Lead: Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Set your team up for success to work safely and productively. As a leader, you will be responsible for building a strong, positive culture and will be accountable for driving strong employee satisfaction scores. You’ll partner with your Shift Leads to effectively delegate daily tasks and ensure high performance from your team.
• Own: You will own the day-to-day operations of one of our DashMart warehouses, and in some locations, includes preparing food in a light-prep kitchen, ensuring the site processes run smoothly, efficiently and safely. You’ll own scheduling and be responsible for managing a labor budget. You will be responsible for ensuring your warehouse meets site-level metric goals.
• Delight customers: Lead your team in providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal.
• Strategize: Use data to identify pain-points or areas of inefficiency within our warehouse and current processes. Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.

We’re excited about you because…

• You have 3+ years’ of team leadership experience in high volume operations (retail, grocery, hospitality, fulfilment, logistics or operations) with a track record of developing people and delivering results.
• You’re a proven leader. You have managed high-performance teams of 10+ employees
• You act like an owner. You do what it takes to support a 24/7 business across multiple shifts. You’re excited to have ownership over a new and rapidly growing business.
• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking
• You’re unafraid of ambiguity. Rapid change and learning are exciting to you, and you thrive in ambiguous, startup environments
• You’re analytical. You let data win arguments. You are a data-first problem solver, and you have experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.
• You have a college degree, or relevant professional work experience
• You have flexibility in your schedule. As the leader of the site, you will need to ensure your team and the site is fully supported, requiring some late-night and weekend availability.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works:Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.