Site Manager

Express Wash Operations LLC; Wooster (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Take 5 Car Wash is seeking a Site Manager to lead daily operations, drive sales, ensure safety, and deliver a premier customer experience at our Wooster-area locations.

You will develop team members, manage performance, oversee equipment reliability, and monitor KPIs to optimize throughput and profitability. This role requires a hands-on leader who can motivate teams and maintain brand standards across busy car wash sites.

Qualifications

• Strong customer service mindset; excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate in a fast-paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized; capable of independently running all site operations.
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members.
• Build a positive, growth-minded culture grounded in company values.
• Conduct development conversations and prepare future leaders.
• Ensure staff follow safety, customer service, and operational standards.
• Deliver an exceptional customer experience; champion a welcoming, service-oriented environment.
• Resolve escalated concerns and coach on customer engagement.
• Lead membership growth strategies, including sales coaching and service recommendations.
• Oversee site operations and equipment performance; manage daily workflow.
• Maintain equipment reliability through preventative maintenance and vendor support.
• Ensure the site meets company standards for quality, cleanliness, and throughput.
• Analyze operational metrics and implement improvements to increase performance and reduce downtime.
• Drive sales, profitability, and business results; manage targets.
• Lead promotions and upselling; monitor KPIs and adjust staffing.

Skills

Leadership

Customer Service

Communication

Teambuilding

Performance Mgmt

Operations

Safety

Job description

The Site Manager serves as the primary leader responsible for overall performance, culture, and customer experience at our Take 5 and Whistle Express car wash locations. This role oversees all aspects of site operations, team leadership, safety, equipment reliability, sales performance, and community reputation. The Site Manager ensures the site delivers the high quality, efficient, and friendly experience our brand is known for. This position sets the tone, establishes expectations, and drives excellence—developing team members, solving operational challenges, and creating an environment where both employees and customers thrive.

What You’ll Do

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently
• Deliver an Exceptional Customer Experience Champion a welcoming, service-oriented environment where every customer feels valued
• Resolve escalated concerns and coach the team on best-in-class customer engagement
• Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
• Oversee Site Operations & Equipment Performance Own all daily operational workflow and ensure efficiency, accuracy, and safety
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput
• Analyze operational metrics and implement improvements to increase performance and reduce downtime
• Drive Sales, Profitability & Business Results Set and manage site-level sales, membership, labor, and operational targets
• Lead sales initiatives, promotions, and team‑wide upselling behaviors
• Monitor KPIs and adjust staffing, processes, or workflow to achieve resultsManager site expenses, inventory, and cost controls
• Ensure Safety, Compliance & Brand Standards Enforce all health, safety, and environmental protocols
• Ensure adherence to company policies, operating procedures, and quality standards
• Address risks, incidents, or equipment failures promptly and effectively
• Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications

• Strong customer service mindset and excellent communication skills
• Demonstrated leadership, teambuilding, and performance management abilities
• Ability to operate effectively in a fast paced, hands‑on outdoor environment
• Strong problem-solving and decision‑making skills
• Reliable, self‑motivated, organized, and capable of independently running all aspects of site operations (Expanded from reliability and eagerness to learn)
• Flexible schedule, including weekends and holidays
• Ability to stand for long periods and perform light physical tasks

Preferred

• Previous site management or multi‑team leadership experience
• Experience in retail, service, hospitality, or other customer facing roles
• Mechanical aptitude for overseeing equipment checks and maintenance
• Experience with sales‑driven environments or membership programs

Base Pay Range

Base Pay Range

Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers. We believe in growing our team from within and welcome applicants from all backgrounds and experience levels. Learn with us, grow with us - we’re ready to invest in your success.