Site Manager

Express Wash Operations LLC; Fayetteville (NC); On-site; USD 32,000 - 71,000; Full time

Job summary

Take 5 Car Wash is seeking a seasoned on-site leader to recruit, train, coach, and manage the team across all shifts while upholding safety and quality standards. You will drive membership growth and ensure exceptional customer experiences in a fast-paced, outdoor environment.

You will lead operations, optimize workflows, and monitor KPIs to improve performance and profitability. The role requires strong leadership, communication, and problem-solving abilities with flexibility for weekends and

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations.

Responsibilities

• Recruit, hire, train, coach, and performance manage all team members (ASM, Shift Leads, Team Members).
• Build and reinforce a positive, growth minded culture grounded in company values.
• Conduct development conversations and ensure readiness of future leaders.
• Ensure all staff follow safety, customer service, and operational standards consistently.
• Deliver an exceptional customer experience and coach on engagement.
• Champion membership growth strategies and upselling efforts.
• Oversee site operations and equipment performance; ensure efficiency and safety.
• Maintain equipment reliability through preventative maintenance and vendor support.
• Ensure site meets standards for quality, cleanliness, and throughput.
• Analyze operational metrics and implement improvements to reduce downtime.
• Drive sales, profitability, and business results; set targets.
• Lead sales initiatives and team upselling behaviors; monitor KPIs.
• Manage site expenses, inventory, and cost controls.
• Enforce safety, compliance, and brand standards; conduct audits.

Skills

Customer service mindset

Excellent communication

Leadership

Team building

Performance management

Problem solving

Decision making

Reliability

Outdoor environment adaptability

Flexible schedule

Job description

What You’ll Do

Lead & Develop the Team As the senior on-site leader, you will:

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently
• Deliver an Exceptional Customer Experience
• Champion a welcoming, service-oriented environment where every customer feels valued
• Resolve escalated concerns and coach the team on best-in-class customer engagement
• Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
• Oversee Site Operations & Equipment Performance
• Own all daily operational workflow and ensure efficiency, accuracy, and safety
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput
• Analyze operational metrics and implement improvements to increase performance and reduce downtime
• Drive Sales, Profitability & Business Results
• Set and manage site-level sales, membership, labor, and operational targets
• Lead sales initiatives, promotions, and team-wide upselling behaviors
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results
• Manage site expenses, inventory, and cost controls
• Ensure Safety, Compliance & Brand Standards
• Enforce all health, safety, and environmental protocols
• Ensure adherence to company policies, operating procedures, and quality standards
• Address risks, incidents, or equipment failures promptly and effectively
• Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications

• Strong customer service mindset and excellent communication skills
• Demonstrated leadership, teambuilding, and performance management abilities
• Ability to operate effectively in a fast paced, hands-on outdoor environment
• Strong problem-solving and decision-making skills
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations (Expanded from reliability and eagerness to learn)
• Flexible schedule, including weekends and holidays
• Ability to stand for long periods and perform light physical tasks

Preferred

• Previous site management or multi-team leadership experience
• Experience in retail, service, hospitality, or other customer facing roles
• Mechanical aptitude for overseeing equipment checks and maintenance
• Experience with sales-driven environments or membership programs

What We’re Looking For

We are looking for a leader who treats the site like a business and the team like the reason it works. You have led teams before and know how to create accountability without losing trust. You own outcomes. Sales, labor, safety, quality, culture — you do not point at the scoreboard. You move it. You develop people. The best Site Managers build Assistant Site Managers and Shift Leads who are ready for more. You solve problems quickly and communicate clearly. Silence creates confusion. Leadership creates direction. You are comfortable in a fast-paced, physically active, outdoor environment and willing to be present where the work happens. Prior management experience in car wash, retail, restaurant, service, or field operations preferred. A track record of ownership matters more than a specific industry. The site reflects the leader. Make it a place people notice. The best version of this industry is being built one site at a time.

Base Pay Range $32,400.00 - $71,400.00

Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers.

Do you bring a positive attitude and enjoy being part of something bigger? We’re looking for driven, outgoing individuals who are ready to make an impact.

We believe in growing our team from within and welcome applicants from all backgrounds and experience levels.

Learn with us, grow with us - we’re ready to invest in your success.