Site Manager

USA GPC Genuine Parts Company; Cincinnati (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

GPC Genuine Parts Company in Cincinnati seeks a Store Manager to lead a company-owned IBS NAPA store, drive ROI, improve market penetration, and deliver outstanding customer service. You will hire and develop staff, enforce safety, manage inventory, and implement programs from IBS/NAPA to optimize operations and profitability.

This role requires hands-on leadership, staff coaching, and a focus on performance metrics, teamwork, and continuous improvement in a fast-paced retail environment.

Qualifications

• Leadership in the automotive after-market service industry.
• Working knowledge of the store's organization and operations.
• High character; fair treatment of employees and customers.
• Ability to lead a team with customer focus, open communication, coaching and feedback.
• Personal drive, self-motivation and initiative to meet goals.
• Ability to work in a fast-paced setting and stay calm under pressure.
• Maintain facilities, equipment, inventory and assets in good condition.
• Desire to learn and adapt to new programs and procedures.
• Analytical problem solving and decision making.
• Experience with TAMS POS and cash handling.

Responsibilities

• Monitors store sales performance daily, weekly, monthly and YTD.
• Identify problems and solve them effectively.
• Develops good customer relations and maintains high service levels.
• Addresses customer sales/service questions quickly.
• Supervises and coaches store employees.
• Monitors and recognizes both good and unacceptable performance.
• Incorporates proper processes to minimize inventory shrinkage.
• Ensures merchandise is received timely and stored properly.
• Creates a safe work environment and ensures HazMat training when needed.
• Works to minimize Worker’s Comp injuries.

Skills

Leadership

Customer service

Communication

Coaching

Problem solving

Analytical thinking

People management

Inventory control

Negotiation

Time management

Safety compliance

Education

HS Diploma or equivalent

Technical school

College degree

Tools

TAMS POS system

Adding machine

Job description

Position Mission:

Manages a company-owned IBS store to generate increased ROI, improved market penetration and provide excellent customer service. Hires and develops quality personnel, sets high performance standards, and uses company-training resources to ensure the efforts and accomplishments of employees are recognized. Responsible for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas. Fully supports and implements all IBS NAPA programs, be they operational or marketing based.

Position Performance Measures:

Sales Net Profit Inventory Turnover Payroll Percent Gross Profit Inventory Gain

Responsibilities:

• The following section contains the primary responsibilities for this position.
• Job holder is responsible for performing any other duties as assigned by management.
• List the significant activities that support that function, for instance manage the annual store audit process.
• Where possible use language that ties the job back to the company mission and vision.
• Monitors store sales performance on a daily, weekly, monthly and year to date basis.
• Identifies problems and solve them effectively.
• Develops good customer relations and maintains a high level of service to the customer.
• Addresses customer sales/service questions quickly.
• Supervises and coaches store employees.
• Monitors and recognizes both good and unacceptable performance of employees.
• Ensures proper processes and procedures are utilized to minimize inventory shrinkage.
• Assures that merchandise is received in a timely, accurate manner and that it is put away in the stockroom in an appropriate manner.
• Creates a safe work environment and that required HazMat training occurs in a timely fashion.
• Actively works at minimizing employee time loss due to Worker’s Compensation injuries.
• Understands, interprets, and complies with Company policies.
• Works closely with the District office (or District Manager) to maintain procurement card controls.
• Builds relationships, and negotiates, with non-NAPA vendors on pricing, inventory and service.

Experience, Education, and Abilities:

• HS Diploma or equivalent required.
• Technical school, and/or college degree a plus.
• Requires demonstrated leadership in the automotive after-market service industry, preferably an automotive parts department, dealership, jobber or retail establishment.
• Have a working knowledge of the organization(s) the store services.
• Possess high character and always deals fairly with both employees and customers.
• Provide strong leadership to the operation to create a high performance team via customer focus, open communication, a willingness to coach and provide feedback.
• Possess personal drive, self-motivation and initiative to accomplish company goals.
• Enjoy working with people in a fast-paced setting; be competitive yet has the ability to work calmly under pressure.
• Insure proper maintenance and protection of Company store facilities, equipment, inventory and other physical assets of the Company.
• Possess a willingness and ability to learn.
• Possess analytical problem solving skills.
• Capable of operating TAMS point-of-sale system and cataloging.
• Able to use adding machine and process cash, check, and credit card transactions.

Work Environment:

• While performing the duties of this position, the employee is exposed to fumes or airborne particles.
• Able to speak clearly and listen attentively.
• Able to work on feet (stand and walk) for entire assigned work shift.
• Capable of lifting and moving parts and boxes of up to 60 pounds.
• Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (eight feet) with use of stool or ladder when necessary.
• Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Equal Employment Opportunity Statement:

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Company Overview:

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.