Site Leader

Amazon.com Services LLC; Memphis (TN); On-site; USD 90,000 - 150,000; Full time

Job summary

Amazon is seeking a Senior Operations Manager in Memphis to lead a large, multifaceted operations facility. You will oversee salaried and hourly staff, manage budgets, and drive safety, productivity, and customer experience.

You will mentor leaders, plan for peak seasons, and collaborate with HR, Finance, Safety, IT, and other leaders to secure resources for strategic initiatives. This role demands strong leadership and disciplined execution.

Qualifications

• Experience with performance metrics, process improvement and Lean techniques.
• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations.

Responsibilities

• Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations.
• Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience.
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable.
• Mentors and develops leaders and staff.
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.

Skills

Performance metrics

Process improvement

Lean techniques

Staffing lifecycle

Education

Bachelor's degree or equivalent

Job description

Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role requiring the ability to balance strategy and execution. The Senior Operations Manager is responsible for all aspects of the operations including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers. You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength.

As a senior leader you will oversee salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.

Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located. This position offers unlimited career potential as we continue to grow our global footprint.

Strategic Responsibilities & Deliverables

• Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
• Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
• Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
• Establishes objectives and metrics for safety, quality, productivity, and customer experience
• Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
• Mentors and develops leaders and staff
• Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
• Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives

Additional Job Elements:

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Must be able to stand/walk for up to 10-12 hours
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation.
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation

Basic Qualifications:

• Bachelor's degree or equivalent, or 2+ years of equivalent experience
• Experience with performance metrics, process improvement and Lean techniques
• Experience with staffing lifecycle, including interviewing, hiring, performance management, and terminations
• Work flexible schedule including weekends, nights, and holidays
• 7+ years of Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment

Preferred Qualifications:

• Degree in Engineering, Operations or related technical field; MBA or Master's degree preferred
• Ability to handle changing priorities and use good judgment in stressful situation
• Interest in long-term career development through assignments in multiple buildings across the nation
• Prior leadership development training or participation
• Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
• Demonstrated ability to successfully develop others into higher levels of leadership in an organization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental,