Site Lead, Clinic Front Desk & Operations

Salma Health; California (MO); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Salma Health is seeking a Front Desk Medical Assistant / Site Lead to blend patient-facing service with operational and clinical support at the Fremont clinic. In this dual role you will welcome patients, assist providers with rooming and vitals, and help maintain smooth day-to-day workflows in a fast-paced outpatient setting.

The role requires strong organizational skills, proficiency with EHR systems, and the ability to train and supervise front desk or MA staff.

Qualifications

• Medical Assistant certification required, or equivalent experience in a hybrid clinical/front desk role.
• 5+ years of experience in a medical office, including 1+ year managing a medical office.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills, with a professional and empathetic demeanor.
• Proficiency with EHR systems and technology-enabled workflows.
• Ability to balance patient care with site-level administrative oversight.

Responsibilities

• Welcome patients and serve as the first point of contact at the clinic, providing a warm and professional experience.
• Manage scheduling, check-in/check-out, and respond to phone and email inquiries.
• Collect and verify insurance, demographic, and intake information with accurate documentation in the EHR.
• Ensure smooth patient flow and a well-organized waiting area.
• Assist providers with patient rooming, vitals, and basic MA tasks as needed.
• Coordinate with virtual assistants and central support teams for scheduling, billing, and prior authorizations.
• Support onboarding and training of new front desk or MA staff to ensure quality and compliance.
• Monitor supply levels, submit orders, and maintain readiness of clinical and administrative areas.
• Escalate operational issues to leadership in a timely manner.
• Serve as the point person for daily operations at the Fremont clinic and track basic metrics.

Skills

Patient communication

Organization

Multitasking

Empathy

EHR proficiency

Education

Medical Assistant certification

Tools

EHR systems

Job description

Salma Health is seeking a Front Desk Medical Assistant / Site Lead to blend patient-facing service with operational and clinical support at the Fremont clinic. In this dual role you will welcome patients, assist providers with rooming and vitals, and help maintain smooth day-to-day workflows in a fast-paced outpatient setting.

The role requires strong organizational skills, proficiency with EHR systems, and the ability to train and supervise front desk or MA staff.