Site IT Systems Engineer, Ford Energy

Ford; Glendale (KY); On-site; USD 65,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision

Vehicle discount

Tuition assistance

Paid time off

Paid holidays

Job summary

Ford Energy is seeking a Site IT Systems Engineer to provide hands‑on support for IT infrastructure and end‑user services across our Kentucky site. You will ensure uptime, troubleshoot issues, and drive continuous improvement of systems supporting battery manufacturing and business operations.

Role requires 2+ years in IT infrastructure or manufacturing IT, familiarity with ITIL, and strong problem‑solving and communication skills.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 2+ years of IT infrastructure, systems administration, network support, or manufacturing IT environments.
• Familiarity with ITIL practices for incident, problem, and change management.
• Preference for manufacturing IT/OT environments and energy industry exposure.

Responsibilities

• Install, configure, monitor, and maintain site IT infrastructure including data center equipment, network devices, servers, PCs, mobile devices, and related hardware/software.
• Provide day‑to‑day technical support for IT equipment across production, warehouse, office, lab, utility, outbuildings, and remote areas.
• Serve as first‑line responder for incidents; perform triage, Troubleshooting, and escalation; document root cause and preventive actions.
• Execute planned maintenance, system updates, and outages coordinating with operations, plant teams, vendors, and IT leadership.
• Support rollout of major IT and business initiatives by installing, testing, and going live with upgrades and deployments.
• Assist in developing, testing, and maintaining disaster recovery and high‑availability procedures.
• Perform routine system health checks, capacity monitoring, and proactive maintenance.
• Support cybersecurity compliance efforts including patching, vulnerability remediation, access control, and policy adherence.
• Maintain documentation of systems, configurations, incidents, and procedures (runbooks, KB articles).
• Mentor junior technicians and foster a safe, inclusive, accountable team environment.
• Work with stakeholders including union‑represented resources to communicate technical concepts clearly.

Skills

IT infrastructure

Networking

Server virtualization

Endpoint management

Troubleshooting

Incident management

Security/compliance

Communication

Education

Bachelor's degree in Information Technology/CS/Engineering

Job description

Ford Energy is a newly formed, wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Ford’s century of manufacturing excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable, US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid.

Why Ford Energy?

At Ford Energy, you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry leading technology. We offer a competitive compensation package including performance-based bonuses, Ford vehicle discounts, and the opportunity to shape the energy strategy of one of the world's most iconic brands. Learn more at https://fordenergy.com.

In this position... The Ford Energy Site IT Systems Engineer provides hands‑on technical support and execution for IT infrastructure, applications, and end‑user services across the Ford Energy site. This role is responsible for the day‑to‑day operation, troubleshooting, and continuous improvement of site IT systems that support battery manufacturing, energy systems, and business operations, working under the direction of the Site IT Manager to execute on infrastructure readiness, incident response, and cybersecurity initiatives. Off‑hour, weekend, and holiday support may be required based on business needs.

What you'll do...

• Install, configure, monitor, and maintain site IT infrastructure, including data center equipment, network devices, servers, PCs, mobile devices, and related hardware/software.
• Provide day‑to‑day technical support for IT equipment across production, warehouse, office, lab, utility, outbuilding, and remote operating areas.
• Serve as first‑line responder for incidents, performing triage, troubleshooting, and escalation; document root cause analysis and support implementation of preventive and corrective actions.
• Execute planned maintenance, system updates, and outages in coordination with operations, plant teams, vendors, and IT leadership, ensuring minimal disruption to production.
• Support rollout of major IT and business initiatives (infrastructure/application upgrades, IIOT deployments, cybersecurity remediation, end‑user productivity tools) by executing installation, testing, and go‑live activities.
• Assist in developing, testing, and maintaining disaster recovery and high‑availability procedures for critical plant infrastructure and manufacturing applications.
• Perform routine system health checks, capacity monitoring, and proactive maintenance to identify and resolve issues before they impact operations.
• Support cybersecurity compliance efforts, including patching, vulnerability remediation, access control administration, and adherence to security policies.
• Maintain accurate documentation of systems, configurations, incidents, and procedures (runbooks, knowledge base articles).
• Mentor junior technicians and contribute to a safe, inclusive, and accountable team environment.

You'll have...

• Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• 2+ years of experience in IT infrastructure, systems administration, network support, or manufacturing IT environments.
• Working knowledge of ITIL practices for incident, problem, and change management.
• Familiarity with manufacturing operations, plant floor systems, or industrial IT/OT environments preferred; battery or energy industry experience a plus.
• Solid understanding of networking, servers, virtualization, and endpoint management.
• Strong troubleshooting and problem‑solving skills, with the ability to work independently and escalate appropriately.
• Effective verbal and written communication skills; able to work with technical and non‑technical stakeholders, including union‑represented resources.
• Ability to manage multiple tasks and shifting priorities in a fast‑paced operational setting.
• Willingness to learn new technologies and adapt to evolving business needs.
• Self‑starter with strong ownership, attention to detail, and follow‑through.

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp‑up programs, subsidized back‑up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 5 and ranges from $65,100-$109,300.

This position is a salary grade 6 and ranges from $74,300-$124,500.

This position is a salary grade 7 and ranges from $86,600-$144,900.

This position is a salary grade 8 and ranges from $99,100-$166,200.

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

Visa sponsorship is not available for this position.

Company: As Ford establishes a wholly owned subsidiary focused on Battery Energy Storage Systems, this role will initially be employed by Ford and is expected to transition to the subsidiary within one year.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.