Site Experience Attendant

Caliber Car Wash; Wilmington (NC); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401K with Company Match

Vacation Paid Time Off

On-Demand Pay

Employee Assistance Program

Company-paid Life Insurance

Pet Insurance

Discounted tickets and more!

Job summary

Caliber Car Wash is hiring at Wilmington, NC for a Site Experience Attendant. This role blends customer service, sales of Limitless Wash Club memberships, tunnel operations, and site maintenance to deliver an outstanding customer experience.

Site Experience Attendants rotate across duties, supporting business needs and developing a broad skill set. The role emphasizes safety, teamwork, and a proactive, service-oriented attitude.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, retail, hospitality, or sales experience preferred.
• Excellent communication and interpersonal skills.
• Positive attitude with a passion for serving customers.
• Comfortable recommending memberships and additional services.
• Ability to work both independently and as part of a team.
• Strong attention to safety and operational procedures.
• Dependable with excellent attendance and punctuality.
• Willingness to work outdoors in varying weather conditions.
• Ability to learn multiple operational functions through cross-training.

Responsibilities

• Welcome every customer with enthusiasm and professionalism.
• Educate customers on wash packages, Limitless Wash Club memberships, and promotions.
• Recommend products and services based on customer needs.
• Process transactions accurately and efficiently.
• Resolve customer questions and concerns while delivering exceptional service.
• Consistently contribute to membership growth goals.
• Maintain a positive, energetic presence throughout each shift.
• Safely guide vehicles into the wash tunnel and monitor operations.
• Assist with vacuuming, parking, and site cleanliness.
• Rotate between customer engagement, sales, tunnel operations, and lot duties.
• Follow safety policies and maintain a clean work environment.

Skills

Customer service

Communication skills

Teamwork

Safety awareness

Punctuality

Outdoor work

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Wilmington, NC, US

Salary Range: $13.00 To $14.00 Annually

Company Overview

Caliber Car Wash was founded in 2018 in Atlanta, GA. The goal of the founders was to build a “best in class” car wash company with a focus on improving the customer experience. Today, the company operates with 64 locations throughout the southeast US and Texas. The company has a projected growth to 100+ Stores in the next 3 years! Caliber is dedicated to the communities they serve through superior customer service. If you are a solutions-oriented, proactive, service industry leader, seeking an opportunity with a growing organization that cares about its people, we need to talk!

Our Purpose

Caliber exists to Improve People’s Lives by providing career opportunities and professional growth to our team members and by providing exceptional service worth our customer’s loyalty.

Role Summary

The Site Experience Attendant (SEA) is responsible for delivering an exceptional customer experience throughout every stage of the car wash visit. This role combines customer service, membership sales, tunnel operations, and site maintenance into one dynamic position designed to provide operational flexibility and an outstanding experience for team members and customers alike.

Site Experience Attendants rotate between multiple work areas throughout the day, supporting business needs while developing a broad skill set. This role plays a critical part in growing Caliber's Limitless Wash Club membership program and is eligible to participate in the company's membership commission program.

Responsibilities

Customer Experience & Sales

• Welcome every customer with enthusiasm and professionalism.
• Educate customers on wash packages, Limitless Wash Club memberships, and promotions.
• Recommend products and services based on customer needs.
• Process transactions accurately and efficiently.
• Resolve customer questions and concerns while delivering exceptional service.
• Consistently contribute to membership growth goals.
• Maintain a positive, energetic presence throughout each shift.

Tunnel Operations

• Safely guide vehicles into the wash tunnel.
• Perform loading procedures in accordance with safety standards.
• Monitor tunnel operations to ensure efficient vehicle flow.
• Communicate clearly with customers during the loading process.
• Immediately report equipment or safety concerns.

Lot Operations & Site Appearance

• Assist customers throughout the vacuum and parking areas.
• Maintain a clean, organized, and welcoming site.
• Empty trash receptacles and replenish amenities (multi-purpose cleaner, glass cleaner, towels).
• Perform routine housekeeping throughout the site and grounds.
• Ensure all customer-facing areas reflect Caliber's standards.

Teamwork & Rotations

• Rotate between customer engagement, sales, tunnel operations, and lot responsibilities throughout the day.
• Adapt to changing business needs and staffing priorities.
• Support fellow team members to ensure smooth daily operations.
• Participate in ongoing training and development opportunities.
• Demonstrate flexibility and a team-first attitude.

Safety & Operational Excellence

• Follow all company safety policies and operating procedures.
• Maintain a clean, safe working environment.
• Wear required personal protective equipment.
• Immediately report unsafe conditions or incidents.
• Protect company assets and uphold operational standards.

Skills & Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, retail, hospitality, or sales experience preferred.
• Excellent communication and interpersonal skills.
• Positive attitude with a passion for serving customers.
• Comfortable recommending memberships and additional services.
• Ability to work both independently and as part of a team.
• Strong attention to safety and operational procedures.
• Dependable with excellent attendance and punctuality.
• Willingness to work outdoors in varying weather conditions.
• Ability to learn multiple operational functions through cross-training.

Physical Requirements & Working Conditions

• Frequently stand and walk for extended periods throughout the workday.
• Lift, push, pull, and carry up to 30 pounds.
• Frequently bend, reach, squat, kneel, and climb.
• Work outdoors in varying weather conditions, including heat, cold, rain, and humidity.
• Communicate effectively with customers and team members.
• Operate around moving vehicles and mechanical equipment while following established safety procedures.

• Health Insurance
• Vision Insurance
• 401K with Company Match
• Vacation Paid Time Off
• On-Demand Pay
• Employee Assistance Program
• Company-paid & Voluntary Life Insurance
• Pet Insurance
• Discounted tickets and more!

The Site Experience Attendant position is designed to develop well-rounded operational knowledge and customer service skills, preparing team members for future opportunities, including:

The perfect candidate will meet Caliber standards and exemplifies the Caliber Core Values: Consistent, Accountable, a Leader, has Integrity, strives to Be the Best, Efficient, and Respectful.

Caliber Car Wash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability or genetics. In addition to federal law requirements, Caliber Car Wash complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.