Site Coordinator

Ricoh Americas Corporation; Boston (MA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh Americas Corporation is seeking a Site Coordinator to manage the daily operations of a solo-person site, including mail room, copy center, and imaging services. The role involves operating office equipment, coordinating courier and reception tasks, and maintaining professional customer interactions.

Ideal candidates will have at least a high school diploma and 1+ years in related roles, with basic technology aptitude and strong communication skills to meet SLAs and company standards.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical environment).
• Previous 1+ year of customer-facing work experience required.
• Demonstrated knowledge and understanding of technology.

Responsibilities

• Manage daily operations of mail room, copy center, or scanning facility.
• Operate PCs, copiers, imaging devices and mail equipment.
• Coordinate courier, reception, switchboard, shipping/receiving and mail processing as needed.
• Interact with customers professionally on a daily basis.
• Support Ricoh Service Excellence programs and SLA adherence.
• Complete work orders and monitor contractors as needed.

Skills

Customer-facing experience

Technology basic knowledge

Problem solving

Verbal communication

Written communication

Education

High school diploma or GED

Job description

Site Coordinator

$20.95 - $26.40 per hour

POSITION PROFILE

Accountable for daily operations of solo-person site. Responsible for performing contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

• Responsible for the daily operations of a mail room, copy center, or scanning facility.
• Operate office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and the delivery and processing of mail.
• Handle formal customer interactions on a daily basis.
• Responsible for the effective implementation and management of Ricoh Service Excellence programs.
• Understand and efficiently operate required equipment and software to meet service level agreements (SLAs).
• Achieve profitability goals by effectively utilizing company materials and supplies.
• May maintain daily operational functions, including creating and completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as needed.
• May interact with contracted vendors, facility management, and building occupants.
• May be responsible for office supply inventory management and reordering.
• May be responsible for conference room coordination and A/V equipment resource management.
• Maintain positive internal working relationships with all department employees through professional communication.
• Collect and provide operational data to assigned leadership and customers.
• May complete monthly customer reports with support from assigned leadership.
• Ensure financial responsibilities are met.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Typically Requires:

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical environment).
• Previous 1+ year of customer-facing work experience required.
• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

• Tactical thinking and decision-making skills.
• Ability to present information to small groups.
• Moderate problem-solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Work assignments are diversified and require the ability to interpret, comprehend, and apply complex materials, data, and instructions, as well as prepare, provide, and convey diversified information.
• Some physical effort is required. Work may be primarily sedentary but does require walking, standing, bending, reaching, lifting, and carrying objects weighing up to 50 lbs. (e.g., papers, books, files, and small parts).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.