Sign Language Interpreter Flex

Purple Communications, Inc; Madison (WI); Hybrid; USD 41,328 - 68,880; Part time

Benefits offered by this job

Telehealth Plan

401(k) Retirement Savings Plan with employer match

Employee Assistance Program

Massage Reimbursement

Job summary

A leading communication services company is hiring a Video Interpreter in Madison, Wisconsin. The role requires fluent American Sign Language and spoken English skills to provide top-quality interpreting services. Candidates must work 15 hours every 6 weeks and pass an interpreting skills assessment. Essential duties include delivering relay services, modeling company values, and adhering to professional conduct codes. The position offers flexible scheduling and various employee benefits, including telehealth plans and a 401(k) retirement savings plan.

Qualifications

• Must be able to work 15 hours every 6 weeks.
• Certified interpretation skills required.
• 3-5 years experience preferred but not required.

Responsibilities

• Provide effective video relay service and interpreting.
• Exhibit professional behavior and customer service.
• Adapt quickly to new technologies.

Skills

Fluent American Sign Language

Spoken English language skills

Accurate interpreting skills

Good understanding of Deaf culture

Strong interpersonal skills

Job description

Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video in a call center. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD‑RID Code of Professional Conduct.

ZP Flex Interpreters (working 15 hours over a 6 week scheduling round) are eligible for the following:

• Telehealth Plan
• This is a heavily discounted telehealth that offers limited telehealth visits only
• Community work (when available)
• Flexible scheduling
• 401(k) Retirement Savings Plan with employer match
• EAP (Employee Assistance Program)
• Massage Reimbursement

Job Requirements

• Must be able to work 15 hours every 6 weeks
• Must pass the company's interpreting skills assessment
• Must attend and successfully complete a 40 hour New Hire Training

Essential Duties And Responsibilities

• Provide effective video relay service and video remote interpreting for consumers
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customer and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi task between interpreting effectively and utilizing video
• Participate in company sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings
• Onsite interpreting for consumers will be offered based on business need but is not required. Where driving is required for onsite work, access to a vehicle, valid driver's license and required insurance is necessary.

Minimum Qualification Requirements

• Fluent ASL and spoken English language skills
• Able to provide accurate interpretation
• Good understanding of Deaf culture
• Thorough knowledge of and adherence to the NAD‑RID Code of Professional Conduct
• Three to five years experience in interpreting (preferred but not required)
• As applicable, state licensure of state‑required credentials
• You must be 18 years or older to apply

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

ZP Better Together, LLC is an Equal Opportunity Employer.