Shuttle Van Driver

Sonesta International Hotels Corporation; Rosemont (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company/SS

Paid Vacation and Sick Days

Hotel Discounts

Job summary

Sonesta International Hotels is seeking a Van Driver to operate hotel shuttles and transport guests safely to destinations. Shift coverage includes mornings, evenings, weekends, and holidays, with schedules at 3:30–9:30, 9:30–4:30, and 4:30–11:30.

The role requires a high school diploma, a valid driver’s license with CDL, and strong English communication. Prior hotel or retail service experience is preferred. Physical ability to lift up to 100 pounds is expected.

Qualifications

• High School diploma or equivalent required.
• Valid driver's license; CDL required.
• Ability to speak, read, and write fluent English; additional languages beneficial.
• Professional verbal and written communication skills.
• One year of hotel or retail customer service experience preferred.
• Must be able to lift up to 100 pounds; frequent standing.

Responsibilities

• Operate the hotel van and shuttle guests safely to destinations.
• Assist guests with luggage during loading and unloading.
• Follow state laws and airport rules for shuttle vehicles.
• Promote hotel facilities and local attractions to guests.
• Inspect vehicle daily and keep it clean and in good condition.

Skills

Verbal communication

Written communication

Customer service

Education

High School diploma or equivalent

CDL required

Tools

Valid driver's license

Commercial Driver's License (CDL)

Job description

We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Van Driver (VD) operates the hotel van to and from guest destinations in a safe and courteous manner. Will be required to work mornings, evening, weekends, and holidays. Drivers are scheduled to work the following shifts:

• 3:30 am – 9:30 am
• 9:30 am – 4:30 pm
• 4:30 pm – 11:30 pm

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading vehicle.
• Operate vehicle in accordance with state laws; observe all airport rules pertaining the shuttle vehicles.
• Explain and promote hotel facilities, outlets and services to guests and provide information regarding local attractions and activities.
• Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
• Maintain vehicle mileage log.
• Regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Ensure compliance with federal, state and local laws regarding health, and safety.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Valid driver’s license required.
• Commercial Driver's License (CDL) is required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 100 pounds.
• Frequently handling objects and equipment.
• Will be required to work mornings, evening, weekends, and holidays.

Anticipated Pay Range & Additional Job Information

Pay Range $17.40 - $18.40 plus tips. Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.