Shuttle Operations Supervisor Denver Int'l Airport

Reimagined Parking; Aurora (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off: 10 days + 8 holidays

Medical, Dental, Vision coverage

Life and Disability Insurance

401(k) with company match

Job summary

Reimagined Parking is seeking a Shuttle Operations Supervisor (Non CDL) at DEN. You’ll supervise transportation staff, lead safety initiatives, and ensure compliance with regulations while maintaining high service standards.

This role requires flexibility in shifts and strong leadership to keep operations running smoothly. Responsibilities include incident reporting, coordinating depot and vehicle maintenance, and effective guest communication.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Previous supervisory or management experience in transportation, logistics, transit, or a related field strongly preferred.
• Valid driver’s license.
• Knowledge of transportation safety standards, regulations, and best practices.
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays as operational needs require.
• Ability to pass all required background checks, drug screenings, and motor vehicle record reviews.
• Must be authorized to work in the United States and provide eligibility documentation (E-Verify).

Responsibilities

• Supervise and coordinate transportation staff, including scheduling, delegating tasks, coaching, and performance monitoring.
• Lead safety initiatives, driver assessments, ride‑alongs, and feedback on safe driving practices.
• Ensure compliance with federal, state/local regulations and company procedures.
• Oversee daily operations in a fast-paced environment and handle operational challenges.
• Monitor maintenance of the depot, vehicles, and facilities for safety and cleanliness.
• Act as a point of contact for guests and clients with professional communication.
• Respond to accidents, incidents, or service disruptions and document investigations.
• Complete and review incident reports and related documentation.
• Maintain consistent communication with guests, drivers, dispatchers, and management.
• May periodically support frontline operations to ensure service continuity.

Skills

Leadership

Communication

Safety

Multi-tasking

Decision making

Incident reporting

Customer service

Education

High School Diploma

Associate/Bachelor preferred

Tools

Incident reporting software

MS Office

Job description

Position: Shuttle Operations Supervisor ( Non CDL )

Location: Denver International Airport

Shift: Shifts will vary

Pay range: $25 - $27/hr

At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence.

Key Responsibilities

• Supervise and support all transportation staff, including scheduling, delegating responsibilities, coaching, performance monitoring, and progressive discipline, ensuring compliance with company standards and policies.
• Lead, implement, and reinforce all safety initiatives, including conducting driver assessments, ride‑along, and providing constructive feedback on safe driving techniques and best practices.
• Ensure compliance with all federal, state/provincial, and local transportation regulations and company operating procedures.
• Oversee daily operations in a fast‑paced, multitasking environment, responding effectively to operational challenges as they arise.
• Monitor and coordinate maintenance of the bus depot, vehicles, and associated premises to ensure cleanliness, safety, and adherence to company standards.
• Serve as a point of contact for guests and clients, using professional and respectful communication to resolve questions, concerns, and escalated service issues.
• Respond immediately to accidents, incidents, service disruptions, or safety concerns, ensuring proper mitigation and communication.
• Accurately complete, review, and submit Incident Reports, investigations, and documentation in accordance with prescribed protocols.
• Maintain professional, consistent communication with guests, clients, drivers, dispatchers, customer service representatives, and management at all times.
• As business needs dictate, may be required to periodically step in and support frontline operations, including covering shifts or assisting Customer Service Representatives (CSRs) and Dispatchers to maintain service continuity.

Skills, Knowledge and Expertise

• Strong leadership, team‑building, and coaching abilities
• Excellent communication and conflict‑resolution skills
• Demonstrated commitment to safety and risk management
• Ability to multi‑task, prioritize, and remain calm under pressure
• Sound judgment and decision‑making skills in time‑sensitive situations
• Proficiency with incident reporting, documentation, and basic computer systems
• Customer‑focused mindset with a service‑oriented approach

REQUIREMENTS

• Must be at least 18 years of age
• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Previous supervisory or management experience in transportation, logistics, transit, or a related field strongly preferred
• Valid driver’s license
• Knowledge of transportation safety standards, regulations, and best practices
• Ability to work flexible schedules, including early mornings, evenings, weekends, and holidays as operational needs require
• Ability to pass all required background checks, drug screenings, and motor vehicle record reviews
• Must successfully pass a background check, in accordance with company policy and applicable laws
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security. Reimagined Parking participates in the E‑Verify program to confirm employment eligibility.

PHYSICAL DEMANDS

• Ability to stand and walk for extended periods of time
• Ability to inspect vehicles and facilities, including bending, crouching, and climbing steps
• Ability to lift and/or move up to approximately 25 pounds
• Ability to respond quickly to emergencies or incidents

WORKING CONDITIONS

• Work is primarily performed at a transportation depot and in outdoor environments
• Exposure to varying weather conditions, vehicle exhaust, and traffic‑related environments
• Fast‑paced, operational setting requiring adaptability and situational awareness
• Occasional driving of company vehicles may be required

OTHER DUTIES

Please note this job description is not designed to cover or contain an all‑inclusive list of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice

Benefits

Join our team and enjoy an outstanding benefits package, including:

(Full Time Only)

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top‑notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short‑Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

(Part Time)

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off: Prioritize your health and well‑being with paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.

Union

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).