Shuttle III Driver - Westin LAX

Towne; Los Angeles (CA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Company-paid life insurance

401k retirement plan

Job summary

Towne is seeking a Shuttle Driver to transport guests to and from hotels, hospitals, and local areas in a friendly, efficient manner. You will assist with luggage and maintain vehicle logs while upholding safety standards.

The role requires a CDL with Passenger endorsement, a valid license, and a clean MVR. Eligibility for benefits includes medical, dental, vision, life, and a 401k plan.

Qualifications

• Must possess a Commercial Driver’s License (CDL) with Passenger endorsement.
• Must be at least 21 years of age.
• Must maintain a valid driver’s license at all times.
• Pass annual / semiannual MVR check.
• Must complete Wheelchair Safety Training as applicable.
• Must possess current Medical Examiners Certificate.
• Maintain DOT endorsements and bi-annual physical as applicable.

Responsibilities

• Transport guests to/from hotel, hospital, casino and local area in a friendly, efficient, and courteous manner.
• Assist guests with luggage and manage delivery/pick up during arrival and departure.
• Maintain vehicle activity and maintenance logs.
• Safely operate vehicles, inspect exterior and interior for proper operation.
• Protect guest confidentiality and HIPAA-related requirements.

Skills

Excellent communication

Customer service

Safety-conscious

English literacy

Guest service orientation

Education

High school diploma or GED

CDL with Passenger endorsement

Job description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

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The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $25 per hour.

Work Schedule: The work schedule for this position is open availability.

Benefits:

• Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• Employees are also able to enroll in the company’s 401k retirement savings plan.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Summary: The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. He/She is also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) - % of Time

• Shuttles guests to appropriate places that are approved by manager and the client contact. Must be able to learn and remember pick-up and destination points. Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.- 40%
• Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property- 20%
• May operate a vehicle that seats sixteen people or more, including driver. Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle. Monitors vehicle condition and records malfunctioning items or damage and submits to manager- 20%
• Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. May not provide “lift” services or assistance to any hotel or hospital guest; only offer a hand for assistance. Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts- 20%

The total amount of time for all functions of the job - 100%

Qualifications

Education

• High school diploma or general education degree (GED)

Required Licensure, Certification, Etc.

• Must possess a Commercial Driver’s License (CDL) with Passenger endorsement issued by the state in which the associate will be preforming shuttle driver services.
• Due to vehicle leasing contract requirements must be at least 21 years of age
• Must maintain a valid driver’s license at all times
• Pass annual / semiannual MVR check
• Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
• Must possess current Medical Examiners Certificate
• Must maintain an up to date license as well as DOT endorsements and a bi-annual physical exam as applicable

Work Experience

• At least three years of commercial driving experience or nine (9) years of driving experience as a licensed driver

Skills

• Ability to read and write standard English language
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed

SCOPE

Authority To Act

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility

The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Lifting Requirements: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Working Environment: The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
• Travel: Travel of up to 5% may be required.

ACKNOWLEDGEMENT AND ACCEPTANCE

I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.