Shuttle Driver - Hyatt Place Austin Airport - Austin, TX

Hotel Equities; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Vacation & holiday pay

401(k) with match

Employee discount

Flexible schedule

Job summary

Hotel Equities seeks a Shuttle Driver for the Hyatt Place Austin Airport in Austin, TX. You will transport guests promptly and courteously, ensuring safety and adherence to traffic rules. The role includes assisting with luggage, communicating hotel services, and maintaining vehicle cleanliness.

High school diploma or equivalent and a valid Class II driver’s license are required. Prior driving or hospitality experience is preferred but not mandatory; flexible schedules are common in hospitality

Qualifications

• Customer service with patience and diplomacy.
• Ability to load/unload luggage and assist guests.
• Clear communication with guests and colleagues in English.

Responsibilities

• Transport guests promptly and courteously to airport or designated sites.
• Adhere to traffic regulations and safety policies during driving.
• Assist with baggage handling and vehicle cleanliness.
• Communicate hotel features and services to guests.
• Work varying shifts to meet hotel needs.
• Use a handheld device to complete tasks.

Skills

Customer service

Safety awareness

English communication

Education

High school diploma or equivalent

Valid Class II driver’s license

Tools

Hand-held device

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Shuttle Driverfor the Hyatt Place Austin Airportin Austin, TX!

Positions Summary

TRANSPORT GUESTS IN A PROMPT, FRIENDLY AND COURTEOUS MANNER USING SAFE DRIVING PRACTICES.

Essential Job Duties and Responsibilities

THEPOSITIONREQUIRESPERFORMINGTHEFOLLOWINGESSENTIALJOBFUNCTIONS,WITHORWITHOUTREASONABLE ACCOMMODATION.

• COMPREHEND AND ABIDE BY ALL TRAFFIC REGULATIONS WHILE TRANSPORTING CUSTOMERS TO AND FROM THE AIRPORT TERMINAL OR OTHER DESIGNATED SITE.
• REMAIN CALM AND ALERT ESPECIALLY DURING EMERGENCIES OR HEAVY HOTEL ACTIVITY AND HANDLE COMPLICATIONS FROM DRIVING IN THE LOCAL COMMUNITY.
• LISTEN, UNDERSTAND AND RESPOND IMMEDIATELY TO CUSTOMER AND EMPLOYEE INQUIRIES AND REQUESTS FOR ASSISTANCE. GREET CUSTOMERS WITH A FRIENDLY AND SINCERE WELCOME.
• LIFT LUGGAGE, PACKAGES AND BOXES FROM CARS, BUSES, VANS AND CARTS, PLACING ITEMS ON THE GROUND, ONTO BAGGAGE CARTS, CONVEYORS OR OTHER VEHICLES.
• CLEARLY COMMUNICATE THE FEATURES, AND SERVICES OF THE HOTEL FACILITIES.
• DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES ARE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
• ABILITY TO USE A HAND-HELD COMPUTER DEVICE.

Other Duties

• MAINTAIN CLEANLINESS OF THE HOTEL VEHICLE BY CLEANING AND WASHING IT WHEN APPROPRIATE.
• TAKE VEHICLE FOR PERIODIC SERVICING AND FUELING AS REQUIRED.
• ASSIST IN VALET WHEN NECESSARY
• ASSIST OTHER DEPARTMENTS AS DIRECTED

PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.

Required Knowledge / Skills / Abilities

• ABILITY TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS, SOME OF WHOM WILL REQUIRE HIGH LEVELS OF PATIENCE, TACT AND DIPLOMACY TO DEFUSE ANGER.
• SUFFICIENT MANUAL DEXTERITY IN ONE HAND TO BE ABLE TO LOAD AND UNLOAD LUGGAGE.
• ABILITY TO COMMUNICATE EFFECTIVELY VERBALLY AND IN WRITING ENGLISH SUFFICIENT TO ASCERTAIN AND DOCUMENT APPROPRIATE PICK UP AND DROP OFF POINTS, ETC.

DESIRED SOFTWARE PROFICIENCIES:NONE

Supervisory Responsibilities

NONE

Education / Experience

• HIGHSCHOOL DIPLOMA OREQUIVALENT PREFERRED.
• VALID CLASS II DRIVER’S LICENSE ISSUED BY THE STATE IN WHICH THE HOTEL IS LOCATED REQUIRED. PROVIDE EVIDENCE OF INSURABILITY BASED ON RISK CONTROL FACTORS ESTABLISHED BY THE COMPANY INSURANCE PROVIDER.
• NO PRIOR EXPERIENCE REQUIRED. PRIOR DRIVER, HOSPITALITY, BELL PERSON OR DOOR PERSON EXPERIENCE PREFERRED.

Physical Requirements

THEINDIVIDUALHOLDINGTHISPOSITIONMUSTBEABLETOEXPLAINANDDEMONSTRATETHATHEORSHECAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS ANDABILITIES:

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS; CONSTANT – 6-8 HOURS

Physical Activity Frequency

• SITTING FREQUENT
• WALKING OCCASIONAL
• CLIMBING STAIRS OCCASIONAL
• CROUCHING/BENDING/STOOPING FREQUENT
• REACHING OCCASIONAL
• GRASPING CONSTANT
• PUSHING/PULLING FREQUENT
• NEAR VISION CONSTANT
• FAR VISION CONSTANT
• HEARING CONSTANT
• TALKING CONSTANT
• SMELL OCCASIONAL
• TASTE RARE
• LIFTING/CARRYING (# LBS) FREQUENT – UP TO 50 LBS.
• TRAVEL RARE

Materials / Equipment Used

• OPERATION OF VAN AND OTHER VEHICLES.

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• 401(k) with company match
• Employee discount
• Flexible schedule
• Referral program