Shuttle Driver / Bellperson (Part Time) - DoubleTree by Hilton Spokane

Hilton. For The Stay; Washington; On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Medical Insurance Coverage for you and

Vision, dental, life and disability保险

Paid Time Off (PTO)

Go Hilton travel discount program

401(k) matching

Access to DailyPay

Job summary

DoubleTree by Hilton Spokane is seeking a part-time Shuttle Driver / Bellperson to deliver outstanding guest service while assisting with luggage and room-related tasks. The role includes early morning, mid-day and evening shifts in a bustling hotel setting.

The position offers a part-time schedule with opportunities to grow within Hilton's renowned guest-focused culture and benefits program. The hourly rate is published and hotel standards emphasize hospitality excellence.

Qualifications

• Experience in guest-facing hospitality roles is preferred.
• Excellent communication and customer service skills.
• Willing to work early morning, mid-day and evening shifts.

Responsibilities

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely friendly and efficient manner
• Organize and store luggage as needed according to guidelines
• Ensure management is kept fully aware of guest feedback
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves and luggage deliveries
• Drive property-designated vehicles to and from guest destinations
• Assist in maintenance of equipment

Skills

Hospitality

Guest Service

Teamwork

Attention to detail

Communication

Job description

Shuttle Driver / Bellperson (Part Time) - DoubleTree by Hilton Spokane

Our riverside hotel is located on the Centennial Trail a 3-minute walk from the 100-acre Riverfront Park and Spokane Falls. Follow the Inland Northwest Ale Trail to over 46 breweries. World-class wine tasting rooms like Barrister and Maryhill are less than 10 minutes away. Were 10-minute walk to shopping and dining at River Park Square and only three minutes to the First Interstate Center for the Arts. Our property has 375 guest rooms over 21000 square feet of event space and 17 meeting rooms.

Part Time - Early Morning - Mid Day and Evening Shifts

A Shuttle Driver / Bellperson is responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Bellperson you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations


• Retrieve and transport guest luggage


• Inspect guest rooms and acquaint guests with these rooms and their features


• Respond to guest inquiries and requests in a timely friendly and efficient manner


• Organize and store luggage as needed according to guidelines


• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments


• Ensure messages and faxes are regularly delivered throughout the day


• Assist with room moves special luggage deliveries and/or pulls and attend the main lobby and front door as needed


• Drives property-designated vehicles to and from guest destinations such as guest room or local airport as needed


• Assist in the maintenance appearance and functionality of equipment

What are we looking for?

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Hourly Salary $16.60

The Benefits Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage for you and your family .


• Vision dental life and disability insurance


• Mental Health Resources


• Best-in-Class Paid Time Off (PTO) you will accrue based on hours worked if full time 18 days of PTO per year and 9 days for part time team members per year.


• Supportive parental leave program that runs concurrently with Washington States Paid Family and Medical Leave program. Our team members receive benefits up to Washington States maximum threshold per week. Hilton will then top this up to the weekly ABBR (Annual Benefit Base Rate).


• Go Hilton travel discount program: 100 nights of discounted travel per calendar year


• Matching 401(k)


• Debt-free education : Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)


• Career growth and development


• Team Member Resource Groups


• Recognition and rewards programs


• Access to your pay when you need it through DailyPay

Other Compensation

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

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