Shuttle Driver

Jobs2Web; Irvine (CA); On-site; USD 24,797,000 - 63,370,000; Full time

Job summary

Hotel Irvine in Irvine, California is seeking an attentive Shuttle Driver to transport guests, provide resort information, and maintain a courteous, professional image. The role emphasizes safety, multilingual communication when possible, and excellent guest service.

Shifts run Monday through Friday afternoons and weekends mornings, with responsibilities including assisting guests with luggage, maintaining the vehicle, and coordinating with hotel departments to meet guests' needs while upholding

Qualifications

• Ability to communicate effectively with diverse guests.
• Proficiency in a second language preferred.
• Possess/willing to obtain valid Class B Driver License, with no moving violations on record.
• Previous customer service experience preferred.
• Strong attention to detail and ability to multitask.
• Experience serving high-profile guests with discretion and professionalism.

Responsibilities

• Provide transportation to and from the airport and other destinations as requested.
• Assist guests with entering/exiting the vehicle and loading/unloading luggage.
• Maintain a valid Class B Driver License free of moving violations.
• Follow traffic regulations and report accidents to management.
• Keep shuttle clean and remove trash after shifts.
• Inform relevant departments of guests' special needs and requests.
• Communicate professionally with guests, staff, and management at all times.
• Respond to hotel emergencies or safety situations per procedures.

Skills

Effective communication

Second language proficiency

Valid Class B Driver License

Customer service experience

Attention to detail

Discretion and professionalism

Job description

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The Shuttle Driver is responsible for providing transportation to guests of the resort and providing information about the resort’s services, facilities and amenities. They must be able to speak clearly, communicate with all types of people, including VIPs, dignitaries and celebrities. The Shuttle Driver must maintain a professional appearance and friendly attitude toward guests, other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company.

Our shifts will be Monday through Friday from 2:00P.M.to 11:30P.M.and on weekends from 5:00 A.M.to 1:00 P.M..

• Review all materials concerning arrival schedules for return guests, VIPs and dignitaries, daily events and function sheets.
• Provide transportation to and from the airport and other destinations as requested.
• Assist guests with entering and exiting the vehicle and loading and unloading luggage, parcels and other items.
• Maintain a valid driver’s license clear of moving violations.
• Understand and comply with all traffic regulations and immediately notify management staff of any accidents.
• Maintain cleanliness of shuttle by verifying all luggage has been removed and removing trash.
• Report any operating problems, damages or other related items to ensure efficient and reliable operation.
• Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• Ensure all appropriate departments are informed of guests’ special needs and requests.
• Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications / Other Expectations:

• Ability to communicate effectively.
• Proficiency in a second language preferred.
• Possess/willing to obtain valid Class B Driver License, with no moving violations listed on record.
• Previous customer service experience preferred.
• Strong attention to detail and the ability to handle multiple tasks.
• Excellent communication and organizational skills.
• Experience working in an environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
• Ability to work with management staff and other employees in a professional manner.

A breath of fresh air in an otherwise mundane sea of ordinary, Hotel Irvine offers a sleek, vibrant, look delivering a contemporary hospitality experience that provides guests with personalized service, pops of bright color and energy bursting from every space.

Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.