Shuttle Driver

Hilton Appleton Paper Valley; Appleton (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management seeks a Hotel Bell Driver to assist guests, manage luggage, greet visitors and support the front desk across a 24/7 operation. The role emphasizes proactive service, safety, and attention to detail in a fast-paced hotel environment.

You will open doors, help guests with directions, store luggage, and deliver items to rooms while maintaining a neat appearance and complying with all policies. Flexible shifts available.

Qualifications

• Experience in hotel front desk or bell/valet operations is a plus.
• Ability to assist guests with luggage and directions and provide excellent service.

Responsibilities

• Open & close vehicle doors for guests.
• Check guest luggage for day and overnight visits.
• Assist guests with storing/retrieving luggage from vehicles or rooms.
• Utilize bell carts to transfer luggage and packages.
• Maintain lobby and baggage room cleanliness and appearance.
• Provide directions and recommendations for local attractions.
• Answer phones and assist PBX/Guest calls.
• Restock supplies at front desk, business center, and grab-and-go.
• Report emergencies, accidents, hazards, and property issues to management.
• Maintain neat, groomed appearance and adhere to policies.
• Assist other front desk staff as needed.

Skills

Guest services

Luggage handling

Customer service

Hospitality

Job description

Hotel Van DriverDriftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.JOB SUMMARYResponsible for all guest service functions including being responsible for maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms.ESSENTIAL JOB FUNCTIONSThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.Open & close vehicle doors for guests.Check guest luggage for both day and overnight visits.Assist guests with storing and retrieving their luggage, and if requested, from their vehicle.Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.Assist guests with storing and retrieving their luggage from the vehicle.Maintain and clean the designated lobby station and baggage room.Ensure that lobby area and front exterior/interior of the hotel is neat and clean at all time by picking up trash, adjusting furniture to proper positions.Stand by ready to assist guests, greeting and welcoming guests to the hotel.Assist in providing travel directions, recommendations for local attractions, restaurants and other services.Answering Phones to assist PBX/Guest CallsRestocking supplies at the front desk, business center and grab and go – i.e. cookies, paper supplies.Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management.Maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).Adhering to hotel taxi stand requirement and agreements.Adheres to all company policies and procedures.Follows safety and security procedures and rules.Knows department fire prevention and emergency procedures.Utilizes protective equipment.Reports unsafe conditions to supervisor/manager.Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.Provides for a safe work environment by following all safety and security procedures and rules.Assists other Front Desk Personnel when need.Perform any related duties as requested by supervisor/manager.JOB SUMMARYResponsible for all guest service functions including being responsible for maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms.ESSENTIAL JOB FUNCTIONSThis description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.Open & close vehicle doors for guests.Check guest luggage for both day and overnight visits.Assist guests with storing and retrieving their luggage, and if requested, from their vehicle.Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.Assist guests with storing and retrieving their luggage from the vehicle.Maintain and clean the designated lobby station and baggage room.Ensure that lobby area and front exterior/interior of the hotel is neat and clean at all time by picking up trash, adjusting furniture to proper positions.Stand by ready to assist guests, greeting and welcoming guests to the hotel.Assist in providing travel directions, recommendations for local attractions, restaurants and other services.Answering Phones to assist PBX/Guest CallsRestocking supplies at the front desk, business center and grab and go – i.e. cookies, paper supplies.Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management.Maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).Adhering to hotel taxi stand requirement and agreements.Adheres to all company policies and procedures.Follows safety and security procedures and rules.Knows department fire prevention and emergency procedures.Utilizes protective equipment.Reports unsafe conditions to supervisor/manager.Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.Provides for a safe work environment by following all safety and security procedures and rules.Assists other Front Desk Personnel when need.Perform any related duties as requested by supervisor/manager.Benefits401(k)Disability insuranceEmployee assistance programHealth insuranceLife insurancePaid time offRoom DiscountsEmployee Food and Beverage DiscountsEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.