Showroom Team Lead (Part Time)

Indochino; Boston (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative environment

Impactful work

Customer focused

Job summary

Indochino in Boston is seeking a motivated Sales Leader to drive showroom performance, manage a high-energy team, and deliver exceptional customer experiences in menswear. You will coach staff, coordinate fittings, and ensure daily operations run smoothly while meeting sales targets.

The role requires strong leadership, excellent communication, and the ability to handle peak times, evenings, and weekends. Growth opportunities exist within a collaborative, customer-focused environment.

Qualifications

• 1+ years in retail or customer service, preferably fashion
• Proven ability to meet and exceed sales targets and KPIs
• Strong leadership and mentorship skills with a collaborative approach
• Excellent interpersonal and communication skills
• Keen understanding of menswear products, fit, tailoring processes
• Ability to remain calm under pressure and lead a team during high-energy situations
• Self-starter with a solution-oriented mindset and adaptability
• Strong proficiency in iOS and MS Office applications
• Ability to work evenings and weekends as showroom needs require

Responsibilities

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals
• Support showroom KPIs: sales targets, conversion rates, UPT, and AOV
• Assist in managing customer appointments and walk-in traffic
• Hold team members accountable for personal and team KPIs
• Provide guidance and coaching to team members on the floor
• Build relationships with high-value clients and deliver top-tier service
• Assist with daily operational tasks: floor management, scheduling, smooth workflow
• Act as acting leader on the sales floor during the Showroom Manager's absence
• Maintain seamless customer experience and handle issues professionally
• Lead fittings and alterations to ensure timely, quality service
• Mentor new Style Guides and support onboarding
• Uphold Indochino’s customer experience standards online and offline
• Identify opportunities to improve showroom performance and customer satisfaction

Skills

Sales leadership

Customer service

Sales targets

Communication

Menswear knowledge

Team coaching

Adaptability

Point of sale

Tools

MS Office

iOS

Job description

Responsibilities

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
• Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
• Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for achieving personal and team-based KPIs.
• Provide guidance and coaching to team members in the moment to enhance performance and customer interactions.
• Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service.

Sales Leadership + Accountability

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
• Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
• Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for achieving personal and team-based KPIs.
• Provide guidance and coaching to team members in the moment to enhance performance and customer interactions.
• Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service.

Operational Excellence

• Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow.
• Serve as the acting leader on the sales floor during the absence of the Showroom Manager.
• Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively.
• Solve customer issues with professionalism and a solution-oriented mindset.
• Bring forward feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day.
• Perform routine checks to ensure all operational and safety standards are met during opening and closing.

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
• Oversee the fitting process by holding the team accountable for quality and efficiency.
• Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.

People Development

• Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards.
• Mentor and guide team members to ensure consistent delivery of exceptional customer experiences.
• Foster a positive, collaborative team environment that aligns with company values.
• Provide ongoing feedback and encouragement to team members, promoting growth and accountability.

Customer Experience

• Lead by example in delivering a seamless and unforgettable customer experience.
• Ensure all customer appointments and interactions reflect the brand’s commitment to exceptional service.
• Manage escalated customer concerns with tact, urgency, and a focus on delivering positive outcomes.
• Uphold and model Indochino’s customer experience standards both online and offline.

Entrepreneurial/Be a Business Owner Mindset

• Identify and act on opportunities to improve showroom performance and customer satisfaction.
• Contribute innovative ideas to enhance the showroom’s operations, sales strategies, and team engagement.
• Act as a subject matter expert on fit, product knowledge, and customer experience.

Requirements

• 1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Why Work At Indochino

• Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.
• Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed.
• Impactful Work: Contribute to a growing retail department and help shape the future of Indochino.
• Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.

Compensation range: $20-22hr