Showroom Team Lead

INDOCHINO; Santa Clara (CA); On-site; USD 2,893,000 - 3,444,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative environment

Impactful work

Customer-focused culture

Job summary

Indochino is seeking an energetic Store Leader in Santa Clara to drive sales, manage daily operations, and deliver exceptional menswear experiences. You will coach a team, oversee fittings and alterations, and ensure a seamless customer journey from appointments to post-sale follow-up.

Join a fast-growing brand focused on personalized tailoring, team development, and high-value customer engagement. Evening and weekend shifts are required to meet showroom needs.

Qualifications

• 1+ years in retail or customer service, preferably fashion or client-focused.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentoring skills with collaboration.
• Excellent interpersonal and communication skills.
• Knowledge of menswear, fit, and tailoring processes.
• Calm under pressure and able to lead a team during busy times.
• Self-starter with solution-oriented mindset and adaptability.
• Proficient with iOS and MS Office applications.

Responsibilities

• Drive sales by leading the team to meet daily revenue and metrics goals.
• Support showroom KPIs: sales targets, conversion, UPT, AOV.
• Manage customer appointments and walk-ins to maximize sales.
• Hold team accountable for personal and team KPIs.
• Coach team members to improve performance and interactions.
• Build relationships with high-value clients and ensure service excellence.
• Lead floor operations during absence of Showroom Manager.
• Maintain smooth operations and helpful customer experience.
• Solve customer issues professionally and with a solution mindset.
• Offer feedback to improve showroom operations and merchandise presentation.
• Oversee opening/closing procedures and safety checks.
• Educate customers on fitting process and delivery timelines.
• Collaborate with tailors to communicate customer requirements.

Skills

Retail experience

Leadership

Customer service

Menswear knowledge

Tailoring understanding

Interpersonal communication

Proficiency in iOS

MS Office

Flexible schedule

Tools

MS Office

iOS

Job description

Responsibilities

Sales Leadership + Accountability

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
• Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
• Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for achieving personal and team-based KPIs.
• Provide guidance and coaching to team members in the moment to enhance performance and customer interactions.
• Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service.

Operational Excellence

• Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow.
• Serve as the acting leader on the sales floor during the absence of the Showroom Manager.
• Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively.
• Solve customer issues with professionalism and a solution-oriented mindset.
• Bring forward feedback and ideas to improve showroom operations and merchandise presentation.
• Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day.
• Perform routine checks to ensure all operational and safety standards are met during opening and closing.

Fittings and Alterations

• Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.
• Oversee the fitting process by holding the team accountable for quality and efficiency.
• Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
• Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.
• Maintain a high level of attention to detail during fittings to uphold the brand's quality standards.

People Development

• Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards.
• Mentor and guide team members to ensure consistent delivery of exceptional customer experiences.
• Foster a positive, collaborative team environment that aligns with company values.
• Provide ongoing feedback and encouragement to team members, promoting growth and accountability.

Customer Experience

• Lead by example in delivering a seamless and unforgettable customer experience.
• Ensure all customer appointments and interactions reflect the brand's commitment to exceptional service.
• Manage escalated customer concerns with tact, urgency, and a focus on delivering positive outcomes.
• Uphold and model Indochino's customer experience standards both online and offline.

Entrepreneurial/Be a Business Owner Mindset

• Identify and act on opportunities to improve showroom performance and customer satisfaction.
• Contribute innovative ideas to enhance the showroom's operations, sales strategies, and team engagement.
• Act as a subject matter expert on fit, product knowledge, and customer experience.

Requirements

• 1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Why Work At Indochino

• Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company.
• Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed.
• Impactful Work: Contribute to a growing retail department and help shape the future of Indochino.
• Customer Focused: Join a company that values exceptional service and empowers its team to deliver unforgettable experiences.

Compensation Range: $21–$25/hr