Showroom Salesperson

Rh Showroom; West Allis (WI); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Rh Showroom is seeking a personable Showroom Salesperson to help customers select and design kitchen and bath solutions. You will provide expert guidance, welcome customers, and guide them toward products that meet their needs while maintaining showroom standards.

The role emphasizes strong customer service, product knowledge, and the ability to upsell and build lasting relationships with clients and vendor partners.

Qualifications

• 1+ years' experience in customer service or sales
• Knowledge of products sold in the showroom preferred
• Read, write, speak and understand English

Responsibilities

• Provide expert product selection assistance and design advice to showroom customers.
• Ensure customer satisfaction to meet sales and gross profit goals.
• Process showroom sales orders, bids, returns and follow through to project completion.

Skills

Customer service

Sales

Kitchen/bath design knowledge

Upselling / cross-selling

Tools

Microsoft Office

Job description

Are you outgoing, knowledgeable, and service-oriented? Do you have a keen eye for kitchen and bath design? Do you have the determination needed to close sales and build lasting relationships? If so, we'd like you to join our team as a Showroom Salesperson.

About the Role:

• Provide expert product selection assistance and design advice to our showroom customers.
• Ensure the highest levels of customer satisfaction in order to meet or exceed the established sales and gross profit goals, and to increase profit sharing.
• Provide hospitality and warmly welcome each customer.
• Articulate your showroom value proposition to get your customer's attention, engage them, teach them, and show them the value you provide.
• Determine customer needs, direct them to the best products to address their needs, discover potential hurdles, and keep the sale moving forward.
• Leverage Hajoca technology to guide product selections, review product specifications, pricing, and availability.
• Use sales reports and sales forecasting tools to meet or exceed established sales targets.
• Enter sales orders and bids, expedite purchases, and stay engaged with customers from the beginning to the end of projects.
• Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.
• Keep showroom clean, neat, current, stocked, and safely displayed.
• Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1+ years' experience in customer service or sales, plumbing showroom sales preferred
• Knowledge of products sold in the showroom preferred

Our ideal candidate will also:

• Be knowledgeable of kitchen and bath design trends.
• Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.
• Demonstrate outstanding customer service and verbal/telephone communications skills.
• Demonstrate a deep product knowledge related to kitchen/bath trends and be able to answer customer questions and identify opportunities to upsell or cross sell.
• Be able to overcome objections by understanding customer needs, providing targeted solutions, and closing the sale.
• Be able to build influential relationships and trust with key vendor partners.
• Beable to build positive working relationships and inspire teamwork with co-workers.
• Be able to plan, organize, and multi-task.
• Be able to learn and operate the computer related systems used to process orders.
• Read, write, speak and understand English.
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.