Showroom Manager

Lovesac; Midlothian (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

401K Matching Contribution

Medical, Dental, Vision Plans

Employee Discounts

Bonus Payouts

Job summary

Lovesac is seeking a Store Manager to create a welcoming in-store experience and lead a high-performing team in our retail network.

You will guide customers through product selection, educate on features and benefits, and ensure daily operations deliver top customer satisfaction and profitability.

Qualifications

• 18 years of age or older.
• High-School Diploma or equivalent.
• Minimum of 2 years of management experience in a retail environment.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support including demonstrating products and utilizing internal CRM systems.
• Support Lovesac's omni-channel experience by assisting in-store and remote customer service shifts.
• Must be able to travel to local stores, third-party vendors and occasional meetings.
• Demonstrate excellent judgment, integrity, and trustworthiness in handling financial transactions and customer data.
• Physically able to move objects up to 75 pounds and perform store duties as needed.

Responsibilities

• Build and develop a high performing team of Associates within a people-first culture.
• Create and foster an inclusive team environment.
• Recruit, hire, mentor and develop Associates to achieve results.
• Lead, coach and inspire the team using Lovesac selling process.
• Guide customers from initial interest through to a completed transaction and maintain relationships post-sale.
• Ensure team has in-depth knowledge of Lovesac products and services and effectively demonstrate them.
• Nurture long-term relationships and build brand loyalty.
• Keep the store visually aligned with brand standards and inviting to customers.
• Manage store operations including opening/closing, scheduling, inventory, POS, promotions, and standards.
• Champion policies and procedures to ensure safety and customer satisfaction.

Education

High-School Diploma or equivalent

Tools

CRM systems

Job description

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.

About Our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

About The Role

As a Lovesac Store Manager, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space! If you are passionate about sustainability and products that are designed to evolve with you, love to build relationships and are dedicated to making every customer experience extraordinary and want to lead a team to do the same – join our Lovesac Retail Team!

What You’ll Do

• Build and develop a high performing team of Associates within a people first culture that encourages the ability to think and dream big.
• Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
• Recruit, hire, mentor and develop a team of Associates to achieve results.
• Lead, coach and inspire your team to achieve their goals utilizing our Lovesac selling process and methods.
• Ensure customers are guided from first interest through to a completed transaction while you and your team effectively manages quotes, closes the sale, and maintains relationships through post purchase.
• Role model and ensure your team has in-depth knowledge of Lovesac products services, design features, and benefits, and effectively demos and educates customers.
• Nurture long-term relationships and build brand loyalty and repeat business.
• Ensure the store is visually appealing and aligned with brand standards to attract and engage customers.
• Manage store operations and tasks including but not limited to: opening & closing, scheduling, inventory, point of sale transactions, marketing and promotions and ensure they are followed to company standards.
• Champion company policies and operational procedures to maintain operational consistency and safety, ensure customer satisfaction, and mitigate risks.
• Ensure you and your team are proficient in all company tools, systems and are comfortable utilizing in-store technology.
• Analyze data to drive team behaviors that deliver against goals and key performance indicators.
• Drive the store P&L with an understanding in business and financial concepts to drive profitability.
• Build a culture of accountability by ensuring personal and team sales goals and key performance indicators and customer service standards are met.
• Anticipate, identifies, and solves potential issues swiftly escalating issues to supervisor.
• Solve conflict effectively to maintain a positive and productive work environment.
• Support with any additional responsibilities as requested by Management.

Our Lovesac Values

• Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters
• Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Our Lovesac Core Competencies

• Builds Customer Centricity
• Drives Remark-able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness

Qualifications

Requirements:

• 18 years of age or older.
• High-School Diploma or equivalent.
• Minimum of 2 years of management experience in a retail environment.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Support Lovesac's omni- channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and occasional meetings including our annual company event using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.

Our Benefits

• Paid Time Off & Holiday Pay
• Quarterly Sales Bonus Payout
• Inaugural Grant Equity Award
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings and Flexible Spending Accounts
• Life/AD&D, Short Term and Long-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance

Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.

Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: [e-mail].

Visit www.lovesac/careers.com to learn more about careers at Lovesac or stop in your local store https://www.lovesac.com/showroomlocator!

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.