Showroom Manager

Lovesac; Gurnee (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Performance Bonus

401(k) Match

Paid Time Off

Equity grant

Employee discounts

Job summary

Lovesac is seeking a Showroom Manager in our Illinois store who will own sales results, engage customers, lead a team, and deliver remarkable experiences. You will coach associates, manage the floor, and drive the store's performance while upholding Lovesac’s standards and brand promise.

You’ll recruit, train, and develop a high-performing team, build lasting customer relationships, and execute strategies to maximize sales, customer satisfaction, and brand advocacy in a fast-growing,

Qualifications

• Minimum of 2 years of management experience in a retail environment.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
• Ability to travel to local stores, third-party vendors and occasional meetings including company events.

Responsibilities

• Lead from the floor with energy and optimism, actively selling while setting expectations for the selling process and driving quotes.
• Own the full customer journey, guide performance, and ensure conversion, delivery of exceptional service, and lasting relationships.
• Model expert product knowledge while coaching the team to deliver brand tours, education, and memorable experiences while closing business.
• Drive long-term growth by building genuine connections that foster loyalty, repeat business, and brand advocacy.
• Run the business with confidence, owning P&L performance through disciplined execution and decision-making to meet goals and KPIs.

Skills

Retail management

Customer service

Sales leadership

Communication

Team coaching

Tools

CRM systems

Job description

Who We Are

Lovesac is a fast-growing, design-driven furniture brand on a mission to help people live more comfortably. We create innovative, adaptable furniture, like our iconic Sacs and endlessly customizable Sactionals, that’s built to evolve with our customers’ lives. Washable, reconfigurable, and Here For Life, our products deliver Total Comfort™ without compromising on style or sustainability.

At Lovesac we are ambitious, human-centered, and driven to win the right way. We think big, move fast, and hold ourselves to high standards - what we call Top Ambition - while leading with care, empathy, and purpose - because Love Matters. We believe great results come from empowered teams, strong relationships, and a shared commitment to making a positive impact on our customers and each other.

Who You Are

As a Lovesac Showroom Manager you are energized by owning sales results by personally engaging customers, building the pipeline, and consistently closing business, while leading teams to do the same [JK4.1][AW4.2]and creating remark-able customer experiences. You bring energy, curiosity, and adaptability to a fast-growing environment, leaning into change with confidence and momentum while consistently driving strong results. You lead with composure, set high standards, and build strong teams grounded in trust and accountability. You grow brand awareness through meaningful relationships, show up consistently on the floor, and raise the bar - delivering results the right way, because we all win together.

What You’ll Do

Sales & Customer Experience Leadership

• Lead from the floor with energy and optimism, actively selling while setting expectations for the Lovesac selling process, maintaining a strong quote pipeline, and driving consistent quote reviews.
• Own the full customer journey with curiosity and adaptability, setting the standard, using insights to guide performance, and holding the team accountable to convert, deliver exceptional service, and build lasting client relationships.
• Model expert product knowledge while fostering a fun, engaging environment - coaching the team to deliver compelling brand tours, meaningful education, and memorable experiences while actively closing business yourself.
• Drive long-term impact and sales growth by building genuine connections that fuel loyalty, repeat business, and brand advocacy, embracing change and opportunity along the way.
• Run the business with confidence and agility, owning P&L performance through strong decision-making, disciplined execution, and a willingness to navigate ambiguity to deliver results, meeting and exceeding your goals and KPIs.

People & Culture Leadership

• Set the vision and lead a high-performing team - building a people-first culture of growth, accountability, and big thinking.
• Cultivate an inclusive, respectful environment where belonging is real, diverse perspectives are valued, and everyone can do their best work.
• Own talent outcomes end-to-end - recruiting, developing, coaching, and retaining top-performing Associates while building a strong bench through ongoing outreach, relationship-building, and community networking.
• Proactively identify people issues early and handle them with care, coaching through conflict, pulling in partners when it’s time, and keeping the team experience positive, respectful, and high-performing.

Operational Excellence

• Lead day-to-day operations - scheduling, merchandising and inventory, technology, and other as needed - with a focus on supporting great customer conversations
• Bring brand standards, safety, and policies to life in a way that feels approachable and customer centric, and take good care of our team and our business.
• Staying curious and flexible, you will take on additional priorities and special projects to keep the store, team, and brand continuing to grow.

Qualifications

Requirements

• 18 years of age or older.
• Minimum of 2 years of management experience in a retail environment.
• Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights, to ensure you capitalize on demand, outperform goals, and maximize your earnings.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and occasional meetings including our annual company event using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Ability to stand and walk for extended periods, up to 8 hours per shift. Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position and be able to assemble furniture while working on the selling floor. This position regularly requires the following actions: bending, twisting, kneeling, reaching, stooping, crawling, and climbing.

Benefits

Financial Well-Being

• Performance Based Quarterly Bonus
• One-time Inaugural equity grant
• 401(k) with Company Match
• Basic Life/ADD, STD and LTD coverage
• Paid Parental Leave
• Paid Time Off
• Dependent care savings plan
• Commuter and parking plans
• Legal and ID Theft plans
• Pet Insurance
• Associate Discount

Physical Well-Being

• Medical, Dental and Vision Plans
• Health savings accounts
• Wellness and Gym Discounts

Social Well-Being

• Associate Resource Groups
• Lovesac Gives Back

Emotional & Mental Well-Being

• Employee Assistance Program (EAP)
• Teladoc Behavior (through medical coverage)

During their first year, Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.

Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.

Our Lovesac Values

• Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters
• Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Our Lovesac Core Competencies

• Builds Customer Centricity
• Drives Remark-able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodation to candidates and employees with disabilities, protected medical conditions, and religious beliefs. If you need an accommodation during the application or interview process, please reach out to us at: [e-mail].

Non-New York City Applicants Only

To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.

Visit www.lovesac/careers.com to learn more about careers at Lovesac or stop in your local store https://www.lovesac.com/showroomlocator!