Showroom Lead Client Advisor (NYC)

Proper Cloth; New York (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k)

Clothing allowance

Employee discount

Free lunches

Job summary

Proper Cloth, a premium menswear brand in NYC, is seeking a Showroom Lead Client Advisor for our Soho showroom. You will represent the brand in person, assist clients with measurements, fabrics, and custom design, and help manage the showroom when the Showroom Manager is away.

As a leader among Client Advisors, you will deliver friendly, efficient service to our high-end clientele, ensure orders are placed smoothly, and keep the showroom pristine and welcoming.

Qualifications

• Take measurements and assist clients with creating their custom clothing sizes.
• Explain fabrics, design options, and garment construction.
• Provide clients with style advice.
• Help clients make adjustments for a perfect fit.
• Assist clients in placing their orders.
• Ensure showroom is orderly and well presented.
• Handle escalated customer issues and resolve conflicts between team members when the Showroom Manager is not present.
• Manage the appointment schedule to ensure appropriate time slots are open, Client Advisors are productive with similar appointment opportunities, and all customers are greeted and handled as quickly as possible when the Showroom manager is not present.
• Provide advice to Client Advisors for size adjustments and product suggestions as needed.
• Ensure the showroom is clean and orderly at all times.
• Close the showroom according to the closing checklist at the end of day when the Showroom Manager is not present

Responsibilities

• Assist clients with measurements and custom sizing.
• Explain fabrics, design options, and garment construction.
• Offer style advice and ensure perfect fit adjustments.
• Process orders and guide clients through the purchase.
• Keep showroom clean, organized, and well presented.
• Close showroom per checklist when manager is absent.
• Manage appointment schedule and greet customers promptly.

Skills

Customer service

Sales

Communication

Conflict resolution

Team leadership

Punctuality

Job description

Do you have a knack for style? A way with people? Then you could be the perfect fit. Proper Cloth is one of the most respected and premium menswear brands in NYC that is also values-driven and has opportunities for growth.

We're looking for a Showroom Lead Client Advisor to assist clients in our beautiful Soho showroom. As a Showroom Lead Client Advisor you will be instrumental in representing the Proper Cloth brand in person. You will possess knowledge about dress shirt fabrics, garment construction, custom suiting, and how to design dress shirts/suits to fit properly so that our customers will look and feel good after visiting us in the showrooms.

Your Mission as a Showroom Lead Client Advisor is to provide Proper Cloth customers with friendly, efficient, and accurate showroom support and help ensure the showroom runs smoothly when the Showroom Manager is not present. You will act as a role model to other Client Advisors by demonstrating the behaviors and results needed to exceed the expectations of our customers.

We're a small team and the right person has the potential to make a big difference. You'll be getting hands on experience by interacting and selling to our high end clientele. This is not a typical retail job running a cash register and folding sweaters - instead you will be immersed in the world of luxury menswear and having fun while doing it.

Requirements

• Take measurements and assist clients with creating their custom clothing sizes
• Help clients understand fabrics and design options
• Provide clients with style advice
• Help clients make adjustments to their custom garments for a perfect fit
• Assist clients in placing their orders
• Ensure showroom is orderly and product well presented
• Handle escalated customer issues and resolve conflicts between team members when the Showroom Manager is not present
• Manage the appointment schedule to ensure appropriate time slots are open, Client Advisors are productive with similar appointment opportunities, and all customers are greeted and handled as quickly as possible when the Showroom manager is not present
• Provide advice to Client Advisors for size adjustments and product suggestions as needed
• Ensure the showroom is clean and orderly at all times
• Close the showroom according to the closing checklist at the end of day when the Showroom Manager is not present

Who you are:

• Possess the confidence and resilience to handle stressful, uncomfortable situations, providing polite leadership, calm diplomacy, and thoughtful suggestions to resolve conflicts amicably
• Reliable and punctual
• Respectful to customers and co-workers and contribute to a positive, productive, team oriented work atmosphere
• A hard worker who will do what it takes to get the job done and exceed goals
• Motivated to be your best self every day
• Selling is one of your key strengths
• Accepting of feedback from manager and peers graciously, and adaptive to new company initiatives with an open mind

Benefits

• Full health benefits
• Competitive 401(k)
• Generous custom clothing allowance!
• Employee discount on items beyond clothing allowance
• Free lunches & snacks
• Monthly Bonus Incentives
• Salary range is $65,000-$70,000