Showroom Concierge

Brilliant Earth; Chicago (IL); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Career Growth

Set Schedule

Employee Discounts

401k match

Paid Time Off

Job summary

Brilliant Earth is seeking a Showroom Concierge in Chicago to provide an exceptional experience for every customer while maintaining a premium showroom environment. In this full-time role, you will greet customers, assist with their inquiries, and ensure the showroom is pristine.

This position requires a passion for customer service, strong communication skills, and the ability to manage multiple tasks. With competitive pay and a commitment to employee growth, join Brilliant Earth in redefining the jewelry industry.

Qualifications

• Passion for providing exceptional customer service.
• Ability to manage multiple tasks efficiently.
• Strong communication skills for various interactions.

Responsibilities

• Greet and assist customers as they enter the showroom.
• Maintain a clean and organized showroom environment.
• Handle customer inquiries and manage appointment confirmations.

Skills

Customer service

Attention to detail

Communication

Collaboration

Multi-tasking

Job description

The Showroom Concierge provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our showrooms. Behind the scenes, you will keep the showroom in pristine condition. You will balance multiple interactions with attention and care while sharing in the happiest moments of our customers’ lives.

A full‑time schedule that includes weekend days is required for this in‑person role at our Gold Coast location.

Targeted budget for this position is $19 per hour, which may be adjusted at the discretion of the company.

What you’ll do

• Proactively greet, check‑in, and assist customers, creating a memorable, one‑on‑one customer experience that reflects our luxury brand and product quality.
• Act as a brand ambassador, communicating our brand values and company mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience.
• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests and ensure product security.
• Open and/or close the showroom and waiting area.

What you have

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• It’s all in the details. When it comes to our customers’ most significant moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together.
• A mind for multi‑tasking. Whether you’re welcoming a customer or updating our inventory, you’re an expert at managing multiple tasks simultaneously.

What we offer

• Career Growth. We want to see you sparkle! Through regular 1‑1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
• Set Schedule. We offer consistent weekly hours and 2 consecutive days off.
• Diverse, mission‑minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
• Lifestyle Spending Account. Reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more.
• Continued Education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role‑specific trainings.
• Employee Discounts. A generous discount on our jewelry.
• Mental Wellness Perks. Access to mental health resources, self‑care apps, seminars, and an Employee Assistance program offering 24/7 counseling.
• Giving Back and Volunteer Opportunities. Support local initiatives and volunteer together as a team.
• Medical, Dental, and Vision. Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month.
• 401k match. A generous match to help you save for the future.
• Paid Time Off. Accrue 3 weeks of PTO in your first year.
• Parental Leave. Paid leave to bond and care for new additions.
• Disability and Life insurance. 100% employer‑paid.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. We are committed to maintaining a work environment and hiring process that is free of harassment or discrimination based on sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State, or local laws. We are committed to complying with all applicable laws providing Equal Employment Opportunities and all other employment laws and regulations.

Notice to Los Angeles, CA applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Notice to Philadelphia, PA applicants: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any background check consideration will be an individualized assessment based on the applicant’s or employee’s specific record and the duties and requirements of the specific job.

Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Maryland applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [e-mail].