Shortage Control Lead - Full-Time

Burlington; Houston (TX); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking a Shortage Control Lead to mitigate theft and fraud across high-risk areas. You will train associates, report incidents, and partner with store leadership to promote a safe shopping environment while delivering excellent customer service.

The role requires strong communication, the ability to manage multiple tasks, and a commitment to our core values. This is a full-time, on-site position with competitive wages and comprehensive benefits.

Qualifications

• Customer service skills essential to engage with customers and associates.
• Clear communication and strong interpersonal skills required.
• Ability to multitask and stay composed in a fast-paced retail environment.
• Experience in training or leading teams is an asset.

Responsibilities

• Deterrence of theft and fraud by maintaining a visible, authoritative presence.
• Lead and train Shortage Control Associates to follow shortage reduction programs.
• Monitor store activities, conduct audits, and report findings to leadership.
• Collaborate with store management to implement shortage education and awareness initiatives.
• Engage with customers and associates to promote safety and excellent service.
• Assist in inventory processes and asset protection initiatives.

Skills

Customer service

Communication

Multitasking

Leadership

Attention to detail

Job description

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Shortage Control Lead!As a Shortage Control Lead you will be responsible for mitigating theft and fraud in high shortage areas of the store while promoting a safe and secure store environment. You will engage with our customers and associates in a manner consistent with our company core values by providing a strong and energetic greeting with eye contact and a smile.The Shortage Control Lead will be a valuable partner to store and field leadership by assisting in the training and development of the Shortage Control Associates, identifying and reporting theft incidents, and driving shortage education and awareness to all associates. Your confidence, positive attitude, command presence, and expertise in store shortage reduction programs will positively influence behaviors and reduce theft and fraud.Responsibilities:Provide an effective deterrent to dishonest behaviors throughout the store by demonstrating a command presence through role modeling impression of control, following dress code in the company issued vest and earpiece, demonstrating a positive demeanor, strong posture, and an energetic greetingMaintain a safe and secure store for our customers and associates with a strong attention to detail, ability to multi-task, strong communication, and aligned partnership with store leadershipEnthusiastically engage with every customer and associate in areas of the store with highest risk for shortage. These interactions are positive, respectful, and promote a strong impression of control and best in class customer serviceDisplay a strong working knowledge of top shortage areas and support programs designed to identify and reduce theftGather and document indicators of external theft and share with store and field leaders. Network with local law enforcement as directed and support evidence gathering to address large scale or organized retail crime or repeat theft incidentsSupport store manager by providing internal controls and operational oversight including conducting associate package/bag, monitoring point of sale transactions, conducting store audits, and promoting Asset Protection programsProvide leadership with onboarding and ongoing support of associate training in shortage reduction programs and processesAssist store leadership in the preparation and execution of the semi-annual inventory process and developing action plans to reduce shortageRole-model behaviors that demonstrate that safety is a top priorityIs highly disciplined in managing stressful situations and address unsafe practices at every opportunityCandidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.If you...... are excited to deliver great values to customers every day;... take a sense of pride and ownership in helping drive positive results for a team;... are committed to treating colleagues and customers with respect;... believe in the power of diversity and inclusion;... want to participate in initiatives that positively impact the world around you;Come join our team. You're going to like it here!You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability insurance. Full Time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.Base Pay: $13.00 per hour - $13.00 per hour