Shortage Control Lead - Full-Time

Burlington Stores, Inc.; Chelsea (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401(k)

Employee discount

Job summary

Burlington Stores, Inc. is hiring for a Shortage Control Lead in Chelsea, MA. This role focuses on mitigating theft in high shortage areas while ensuring a safe store environment and positive customer interactions.

The position involves training Shortage Control Associates, reporting incidents, and partnering with store leadership to reduce shrink. Base pay is $16 per hour, with full-time benefits including medical, dental, vision, life and disability insurance, and 401(k).

Qualifications

• Engage customers and associates with confidence and professionalism.
• Assist in shortage reduction and loss prevention programs.
• Lead onboarding and ongoing training for shortage associates.
• Partner with store leadership to reduce shrink and protect assets.

Responsibilities

• Provide a deterrent to theft through confident presence and professional conduct.
• Maintain a safe, secure store environment with attention to detail and multi-tasking.
• Engage with customers and associates in high-risk shortage areas.
• Demonstrate knowledge of shortage programs and reporting procedures.
• Document indicators of theft and support law enforcement as needed.
• Support store leadership with internal controls and store audits.
• Lead onboarding and ongoing training for shortage-raised initiatives.
• Assist with semi-annual inventory preparation and action plans.
• Model safety as a core priority and manage stressful situations.

Skills

Customer engagement

Security awareness

Communication

Leadership

Job description

As a Shortage Control Lead you will be responsible for mitigating theft and fraud in high shortage areas of the store while promoting a safe and secure store environment. You will engage with our customers and associates in a manner consistent with our company core values by providing a strong and energetic greeting with eye contact and a smile.

The Shortage Control Lead will be a valuable partner to store and field leadership by assisting in the training and development of the Shortage Control Associates, identifying and reporting theft incidents, and driving shortage education and awareness to all associates. Your confidence, positive attitude, command presence, and expertise in store shortage reduction programs will positively influence behaviors and reduce theft and fraud.

Responsibilities

• Provide an effective deterrent to dishonest behaviors throughout the store by demonstrating a command presence through role modeling impression of control, following dress code in the company issued vest and earpiece, demonstrating a positive demeanor, strong posture, and an energetic greeting
• Maintain a safe and secure store for our customers and associates with a strong attention to detail, ability to multi-task, strong communication, and aligned partnership with store leadership
• Enthusiastically engage with every customer and associate in areas of the store with highest risk for shortage. These interactions are positive, respectful, and promote a strong impression of control and best in class customer service
• Display a strong working knowledge of top shortage areas and support programs designed to identify and reduce theft
• Gather and document indicators of external theft and share with store and field leaders. Network with local law enforcement as directed and support evidence gathering to address large scale or organized retail crime or repeat theft incidents
• Support store manager by providing internal controls and operational oversight including conducting associate package/bag, monitoring point of sale transactions, conducting store audits, and promoting Asset Protection programs
• Provide leadership with onboarding and ongoing support of associate training in shortage reduction programs and processes
• Assist store leadership in the preparation and execution of the semi-annual inventory process and developing action plans to reduce shortage
• Role-model behaviors that demonstrate that safety is a top priority
• Is highly disciplined in managing stressful situations and address unsafe practices at every opportunity

If you...

• are excited to deliver great values to customers every day;
• take a sense of pride and ownership in helping drive positive results for a team;
• are committed to treating colleagues and customers with respect;
• believe in the power of diversity and inclusion;
• want to participate in initiatives that positively impact the world around you;

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability insurance. Full Time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16 per hour - $16 per hour

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Location 01419 - Chelsea

Posting Number P1-1075940-1

Address 1100 Revere Beach Parkway

Zip Code 02150

Position Type Regular Full-Time

Career Site Category Store Associate

Position Category Retail Store

Base Pay $16 - $16 per hour