Short Term Planning Analyst

Unchain Data; Chicago (IL); Hybrid; USD 86,000 - 101,000; Full time

Benefits offered by this job

100% paid health insurance

Equity ownership

401(k) matching

Competitive bonus program

In-person collaborative office culture

Job summary

Unchain Data is building a performance-driven workforce analytics function to optimize customer support staffing and outcomes. As a Short Term Planning Analyst, you will analyze 1–90 day demand, identify gaps, and recommend adjustments to improve forecast accuracy and staffing efficiency.

You will collaborate with Operations, Forecasting, and vendor teams across Westlake, Chicago, and Denver offices, with a minimum of three days per week in person.

Qualifications

• 1–3 years of analytics/ops/consulting experience.
• Strong Excel or Google Sheets skills.
• Experience with SQL or similar data tools.
• Ability to translate data into actionable insights.
• Excellent communication across diverse audiences.
• Experience with Python, R, or data visualization tools.

Responsibilities

• Use data to guide staffing decisions to meet service level targets.
• Analyze trends and identify forecast variance causes.
• Build and maintain reports and models for short-term staffing plans.
• Collaborate with Operations, Forecasting, and vendor teams.
• Translate data into clear insights for decision-making.

Skills

Analytical thinking

Excel/Google Sheets

SQL

Python/R

Data visualization (Tableau/Looker)

Communication skills

Problem-solving

Tools

Tableau

Looker

SQL

Job description

About Us

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the Role

We are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Workforce Optimization team ensures the right staffing levels are in place to support customers effectively while balancing efficiency and scale. The team works closely with Operations, Forecasting, and vendor partners to align staffing with demand and maintain consistent service levels. Team members focus on measurable outcomes such as service level attainment, forecasting accuracy, and operational efficiency. You'll contribute to improving how staffing decisions are made and executed across short-term planning horizons.

As a Short Term Planning Analyst, you will support staffing performance across a 1–90 day horizon by analyzing data, identifying gaps, and recommending adjustments. You will use reporting, modeling, and trend analysis to improve forecast accuracy and staffing outcomes. This role plays a key part in ensuring the business responds effectively to changing demand, especially during high-impact events. You will also help refine processes to improve consistency, scalability, and decision-making.

This role is based in our Westlake, TX, Chicago, IL, or Denver, CO office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Responsibilities

• Use data to guide staffing decisions that support service level targets and interval performance
• Analyze trends and identify root causes of forecast variance and performance gaps
• Build and maintain reports and models to support short-term staffing plans
• Partner with Operations, Forecasting, and vendor teams to improve staffing outcomes and productivity
• Translate data into clear insights and recommendations for decision-making

Requirements

• 1–3 years of experience in analytics, operations, consulting, or a similar role focused on problem-solving
• Strong analytical skills with advanced proficiency in Excel or Google Sheets
• Experience working with data using SQL or similar tools
• Ability to break down ambiguous problems and use data to inform decisions
• Clear communication skills, with the ability to explain insights to a range of audiences
• Experience with Python, R, or data visualization tools such as Tableau or Looker
• Experience working in environments with evolving priorities and changing demand

Benefits

• Challenging, high-impact work to grow your career
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life and disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
• Exceptional office experience with catered meals, events, and comfortable workspaces

Compensation

In addition to the base pay range listed below, this role is also eligible for bonus opportunities and benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC): $98,000–$115,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL): $86,000–$101,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL): $77,000–$90,000 USD