Short Term Planning Analyst

Robinhood Markets, Inc.; Bellevue, Northern (WA, KY); Hybrid; USD 98,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Equity ownership

401(k) matching

Catered meals

Job summary

Robinhood Markets, Inc. is seeking a Short Term Planning Analyst to optimize staffing across a 1-90 day horizon. You will analyze data, identify gaps, and recommend adjustments to improve forecast accuracy and staffing outcomes.

You will work closely with Operations, Forecasting, and BPO partners, using reporting and modeling to inform short-term strategies. The role requires in-person presence at multiple offices and hybrid work arrangements.

Qualifications

• 1-3 years of analytics or operations experience.
• 1-3 years of experience working with BPO partners.
• Strong Excel or Google Sheets skills.
• Experience with SQL or similar tools.
• Ability to break down ambiguous problems using data.

Responsibilities

• Drive performance against metrics (e.g., SLA, attainment) via data-driven staffing decisions.
• Analyze trends and root causes of forecast variance and inefficiencies.
• Develop and manage reports and models for short-term staffing.
• Partner with Operations, Forecasting, and BPO partners to improve outcomes.
• Translate data into insights for leadership and action.
• Support real-time and short-term staffing adjustments during events.
• Identify opportunities to automate and scale workforce planning processes.

Skills

Analytics experience

BPO partner experience

Excel/Sheets

SQL

Data storytelling

Python/R

Clear communication

Adapt to changing priorities

Tools

SQL

Tableau

Looker

Job description

Join us in building the future of finance.

Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.

The Workforce Optimization team ensures the right staffing levels are in place to support customers effectively while balancing efficiency and scale. The team works closely with Operations, Forecasting, and vendor partners to align staffing with demand and maintain consistent service levels. Team members focus on measurable outcomes such as service level attainment, forecasting accuracy, and operational efficiency. You’ll contribute to improving how staffing decisions are made and executed across short-term planning horizons!

As a Short Term Planning Analyst, you will support staffing performance across a 1-90 day horizon by analyzing data, identifying gaps, and recommending adjustments. You will use reporting, modeling, and trend analysis to improve forecast accuracy and staffing outcomes. This role plays a key part in ensuring the business responds effectively to changing demand, especially during high-impact events. You will also help refine processes to improve consistency, scalability, and decision-making!

This role is based in our Denver, CO; Westlake, TX; and Chicago, IL offices, with in-person attendance expected at least 3 days per week.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

What you’ll do

• Drive performance against critical metrics (e.g., SLA, interval-level attainment) through data-driven staffing decisions
• Analyze trends and identify root causes of forecast variance, performance gaps, and operational inefficiencies
• Develop and Manage reports, and models to inform short-term staffing strategies
• Partner cross-functionally with Operations, Forecasting, and BPO partners to improve staffing outcomes and productivity
• Translate data into clear insights and actionable recommendations for leadership
• Support real-time and short-term staffing adjustments during business-critical events
• Identify opportunities to improve, automate, and scale workforce planning processes

What you bring

• 1-3 years of experience in analytics, operations, consulting, or a similar role focused on problem-solving
• 1-3 years of experience working directly with BPO partners
• Strong analytical skills with advanced proficiency in Excel or Google Sheets
• Experience working with data using SQL or similar tools
• Ability to break down ambiguous problems and use data to inform decisions
• Clear communication skills, with the ability to explain insights to a range of audiences
• Experience with Python, R, or data visualization tools such as Tableau or Looker
• Experience working in environments with evolving priorities and changing demand

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Base Pay Range:

Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$98,000 - $115,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$86,000 - $101,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$77,000 - $90,000 USD

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Equal Employment Opportunity Information

At Robinhood, we care deeply about diverse representation in our workforce as it supports our mission to democratize finance for all. In support of this goal, we encourage applicants to voluntarily identify demographic information. This information helps us to continue building a more inclusive workplace and to ensure effective recruiting programs that are inclusive of individuals across all backgrounds.

Self-identifying in this section is completely voluntary and if you choose not to provide any information, please select the "I don't wish to answer" option under that question. Whatever your decision, data that you provide in this section will not be considered in the hiring process or thereafter. Individuals seeking employment at Robinhood are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, marital status, ancestry, physical or mental disability, neurodivergence, veteran status, gender identity or expression, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity recordkeeping, reporting, and other legal requirements, and to be used in our efforts to recruit a diverse workforce. Any information that you do provide will be recorded and maintained in a confidential manner. For more information on EEOC definitions, please reference this document .

The application deadline for this role is November 28, 2026