Shop Service Technician 4 - Heavy Equipment

HOLT Group; Little Elm (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Holt CAT in Little Elm, Texas, is seeking an experienced Shop Service Technician for heavy construction equipment. This mid-to-senior level role focuses on repair in a shop setting, troubleshooting dozers, excavators, backhoes, and loaders while delivering high-quality service to customers.

The position requires extensive diesel-equipment knowledge, hands-on skill with CAT ET and CAT SIS, and a commitment to safety and teamwork.

Qualifications

• Seven+ years of diesel-powered heavy equipment repair experience preferred.
• Ability to read/use schematics and diagrams; experience preferred.
• High school diploma or equivalent preferred; diesel tech program preferred.
• Proficient with CAT ET and CAT SIS diagnostic tools.
• Strong knowledge of electrical, hydraulic, and emission systems.
• Excellent teamwork and communication with shop staff and customers.
• Commitment to safety policies and proper PPE usage.

Responsibilities

• Troubleshoots and diagnoses equipment malfunctions and failures.
• Disassembles and assembles machine components to manufacturer specifications.
• Rebuilds, repairs, reconditions, and maintains equipment and components.
• Communicates customer needs to shop management and maintains customer relations.
• Plans and controls cost of repair jobs and completes parts orders.
• Mentors and trains others; contributes to knowledge sharing.
• Maintains clean, safe, and orderly work areas; adheres to safety standards.
• Updates knowledge through training and professional development.

Skills

Diesel engines

Troubleshooting

Electrical systems

Hydraulic systems

CAT ET

CAT SIS

Reading schematics

Safety practices

Education

High school diploma

Diesel technology program

Tools

CAT ET

CAT SIS

Job description

Shop Service Technician 4 - Heavy Equipment

Department: Machine Division (MAC)

Employment Type: Full Time

Location: Little Elm

Reporting To: Matt Christensen

Description

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We are seeking an experienced heavy construction equipment Shop Service Technician for our Little Elm, Texas, located at 27600 E University Dr., Aubrey, TX 76227. This position is responsible for providing high-quality repair service on heavy construction equipment in a shop environment, in order to respond to customer needs in a positive, caring, and timely manner and to ensure maximum value for work performed. The shop service tech will troubleshoot, repair heavy equipment such as dozers, backhoes, front-end loaders, and excavators. The position has a Monday to Friday work schedule from 7:00 a.m. to 5:00 p.m.

Mid-level position – Generally has more than seven years of experience and/or demonstrated job relevant knowledge/skills. A Level IV Technician has a broad knowledge of the field’s standard and technical concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of standard, complex, and technical tasks; is self-starting and requires minimal supervision; is often a team member on a large project.

The incumbent in this position is expected to model the following practices on a daily basis:

1. Demonstrate alignment with the company's mission and core business values
2. Collaborate with key internal/external resources
3. Participate in ongoing self-development.

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Troubleshoots and diagnoses equipment malfunctions and failures
• Disassembles and assembles of machine components to manufacturer’s specifications through the use of hand tools, pneumatic tools, and any specialized tooling
• Rebuilds, repairs, reconditions, and maintains equipment and components
• Demonstrates good customer relations and support; communicates customer needs to shop management
• Plans and controls cost of repair jobs
• Completes parts orders and identifies parts for return
• Provides a significant amount of task and behavior-oriented mentoring, and training to others
• Maintains all equipment and work areas – keeps in good, clean, and orderly condition
• Completes all documents associated with repairs in a timely mannerWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Works overtime as required by workload and customers’ needs
• Updates job knowledge by participating in educational opportunities; e.g., ProTech Technician Training Paths
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Extensive knowledge of dirt machines and tools, including their designs, uses, repair, and maintenance
• Knowledge of heavy equipment machines such as dozers, excavators, motor graders, and other dirt moving equipment preferred
• Knowledge of repairing, troubleshooting, and diagnosing emission systems
• Knowledge of electrical and hydraulic systems repair, troubleshooting, and diagnosing
• Knowledge of shop safety practices and LOTO protocols
• Proficient with current computer software, related hardware, and machine electronic systems - CAT ET and CAT SIS
• Quality control analysis skills - Conducting tests and inspections of products, services, or processes to evaluate quality or performance and communicate findings
• Operation and control skills - Controlling operations of equipment or systems
• Equipment selection skills - Determining the kind of tools and equipment needed to do a job
• Ability to operate a conventional forklift and an overhead crane
• The ability to quickly and repeatedly operate the controls of a machine or a vehicle to exact positions
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
• The ability to read, write, and understand information
• The ability to listen to and understand information and ideas presented through spoken words and sentences
• Must have/acquire basic mechanic hand and pneumatic tools (metric/standard)

Requirements

Education and Experience:

• Seven or more years of diesel-powered heavy equipment repair experience preferred
• Ability and knowledge to read/use schematics and diagrams experience is preferred
• High school diploma or equivalent preferred
• Graduation from a diesel technology program preferred

Supervisory Responsibilities:

• None

Travel

• Some travel is expected for this position

Physical Requirements

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 50 pounds
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment

• Regularly works indoors around moving mechanical parts
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment
• Requires wearing common protective or safety equipment
• Required to perform work in cramped spaces and/or high places

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

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