Shop Manager- Mission Viejo

See S Candies; Mission Viejo (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

See’s Candies is seeking a Retail Shop Manager in Mission Viejo, CA to lead a dedicated team and drive sales while delivering exceptional customer service. You will oversee all shop operations, policies, and programs in line with See’s guidelines and values.

The role requires a minimum of 3 years in retail management, strong coaching and training skills, and the ability to recruit and manage staff, with a focus on cost control and payroll accuracy. Weekend and holiday flexibility is expected.

Qualifications

• Minimum 3 years of retail management experience.
• Experience developing, motivating, training and coaching employees.
• Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, enforce, and implement company policies and procedures.
• Strong work performance and ability to grow the business by seizing sales opportunities.

Responsibilities

• Lead the shop's team to create a sales-focused, customer-centric environment.
• Achieve daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure compliance, and provide follow-up.
• Resolve customer and employee concerns professionally and timely.
• Train and develop team members on programs and procedures.
• Drive recruitment and selection of qualified candidates.
• Ensure compliance with policies, procedures, and safety standards.
• Monitor expenses to meet budgetary goals.
• Handle cash procedures, protect assets, and banking.

Skills

Leadership

Customer service

Communication

Coaching

Training

Merchandising

Cash handling

Time management

Scheduling

Payroll

Tools

POS system

Job description

Work is Sweet!'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.Job Description Summary:As a Retail Shop Manager, you play a crucial role in the success of our See’s Candies retail shop. Leading a dedicated team, your responsibilities include driving sales, ensuring top-notch customer service, and overseeing all shop operations in line with See’s guidelines and values.Job Description:Key Responsibilities:Lead the shop's team, creating a sales-focused and customer-centric environment.Set an example by achieving daily, monthly, and annual sales goals.Communicate and implement company direction, policies, and programs.Delegate tasks, ensure team compliance, and provide necessary follow-up.Resolve customer and employee concerns in a professional and timely manner.Train and develop team members on company programs, policies, and procedures.Provide professional coaching and feedback to the team.Drive recruitment, selection, and recommendation of qualified candidates.Ensure compliance with company policies, procedures, ethical standards, and safety protocols.Monitor and control expenses to meet budgetary goals.Manage procedures related to cash handling, protection of company assets, and banking.Maintain accurate timekeeping records and approve weekly payroll promptly.Ensure compliance with state and federal laws related to wages and breaks.Implement weekly work schedules in collaboration with District Sales Managers.Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.Other duties as assigned.Minimum Qualifications:Minimum 3 years of retail management experience.Proven success in developing, motivating, training and coaching employees.Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.Ability to follow, as well as implement and enforce, company policies and procedures.Strong work performance.Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.Flexibility in working hours, including weekends and holidays.* Internal applicants must be in good standing.The pay rate for this position is $33.06 per hour.Join the See's Candies family and be part of a tradition of sweetness that has delighted generations!See's is an EOESee’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).