Shop Manager, Macy's Los Cerritos

Michael Kors; Cerritos (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Generous Personal and Vacation Days

Internal mobility across brands

Cross-brand Discount

Exclusive Employee Sales

401k Match

Clothing Allowance

Job summary

Michael Kors in Cerritos, CA, is seeking a Shop Manager to drive the business by delivering an elevated customer experience and coaching retail partners on product knowledge and visual standards.

You will lead a team to engage clients, host events, and partner with district and corporate teams to ensure brand standards. The role requires strong communication skills and a proactive, entrepreneurial mindset.

Qualifications

• Minimum of 2+ years retail management experience.
• Proficiency in reading, speaking and writing in English is required.
• Authorization to work for any employer in the United States; sponsorship not available.
• Ability to meet store scheduling and availability expectations (weekends/holidays/peak times).

Responsibilities

• Maintain sales floor presence, supporting and engaging with clients.
• Provide an elevated customer experience through engagement, clienteling, and hosting events.
• Empower, motivate, and train retail partners on product knowledge, sales, and visual excellence.
• Align with retail management partners on all Michael Kors business needs and standards.
• Ensure visual excellence is consistently maintained.
• Develop clear, organized methods of communication with District Manager, corporate office, and retail partners regularly.

Job description

Our leaders at Michael Kors are stylish, driven, multi-tasking individuals who are customer service focused brand ambassadors. Success starts with being an entrepreneur – we encourage an innovative workplace to creatively deliver results in a department store! As a Shop Manager, you will drive your business by providing an elevated experience to customers while educating and motivating retail partners.

WHAT YOU’LL DO:

• Maintain sales floor presence, supporting and engaging with clients
• Provide an elevated customer experience through engagement, clienteling, and hosting events
• Empower, motivate, and train retail partners on product knowledge, sales, and visual excellence to gain support
• Align with retail management partners on all Michael Kors business needs and standards
• Ensure visual excellence is consistently maintained
• Develop clear, consistent, and organized methods of communication with District Manager, corporate office, and retail partners regularly

YOU’LL NEED TO HAVE:

• Minimum of 2+ years retail management experience
• Proficiency in reading, speaking and writing in English is required
• Authorization to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• Ability to meet store scheduling and availability expectations, including the ability to work a flexible schedule, including weekends, holidays, and high retail traffic and sales days, including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.

WE’D LOVE TO SEE:

• Tech Savvy; effective communicator with strong written and verbal skills
• An entrepreneur with the ability to drive results; problem solver and strategic
• Well connected with the ability to engage with partners and customers; a true brand ambassador
• Flexible learning with the ability to adapt in a continuously evolving work environment
• Strong ability to style and knowledge of fashion

MICHAEL KORS PERKS:

• Generous Personal and Vacation Days
• Internal mobility across brands
• Cross-brand Discount
• Exclusive Employee Sales
• 401k Match
• Clothing Allowance

PHYSICAL REQUIREMENTS:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to stand and walk for extended periods (up to 8 hours per shift).
• Ability to lift and carry up to 30 pounds.
• Ability to reach overhead, bend, kneel, and stoop.
• Ability to handle merchandise and operate point-of-sale equipment.
• Ability to visually assess merchandise and customer needs.
• Ability to communicate clearly with customers and team members in both written and verbal formats.
• Ability to work in busy environments, including but not limited to working under bright lights, with music, and during peak traffic hours.

Michael Kors is committed to providing reasonable accommodation to qualified individuals with disabilities.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].