Shop Manager I

Uhaul; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Full medical coverage

Dental and vision plans

401(k) savings plan

Career advancement opportunities

Tuition Reimbursement Program

Job summary

U-Haul in Indianapolis, IN is seeking a Shop Manager to lead a 15+ person repair team in a busy rental equipment shop. You will manage budgets, oversee preventive maintenance across fleet segments, and supervise repairs to ensure safety standards are met.

You will drive process improvements, coordinate training, and ensure adherence to warranty procedures and company standards while maintaining high serviceability and customer satisfaction.

Qualifications

• Must be able to safely operate a motor vehicle.
• Understand the concept of productionizing and be able to implement it.
• Develop specialization of labor and use qualification matrix with shop staff.
• Be familiar with warranty procedures and guidelines and be goal oriented.
• Follow repair campaigns and special programs exactly; maintain quotas and/or goals.
• Ensure that equipment repair is within published repair limits or obtain authorizations for repairs beyond limits.
• Ensure that all equipment is repaired with economy and effectiveness and in accordance with monthly budgets.
• Must perform safety certifications to ensure quality of work completed.

Responsibilities

• Engage in the operation of a rental equipment repair shop, with 15+ repair shop personnel.
• Be on budget through compliance with the operating standards within each Key Result Area (KRA).
• Direct shop personnel in preventive maintenance on rotation trucks and standard PM services on rotation and one-way fleets.
• Direct repair of trailer and rental items and manage sublet vendors for specialized work.
• Direct parts-inventory management, including minimums and maximums.
• Maintain ongoing education training through JET and other U-Haul training programs.
• Perform truck and trailer repairs including engine, transmission, drive train and body work; supervise sublet vendors.
• Ensure equipment passes Safety Certification Inspection before release to rental service.

Skills

Safe vehicle operation

Productionizing concept

Labor specialization

Warranty procedures

Follow repair campaigns

Budget management

Team leadership

Safety certifications

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location:

3320 W Morris St, Indianapolis, Indiana 46241 United States of America

Shop Manager Primary Responsibilities:

• Engage in the operation of a rental equipment repair shop, normally consisting of 15+ repair shop personnel who perform preventive maintenance and repair on U-Haul trucks and trailers.
• Be on budget through compliance with the operating standards within each Key Result Area (KRA).
• Direct shop personnel in the performance of major preventive maintenance services on the rotation truck fleet and direct shop personnel in the performance of standard preventive maintenance (PM) services on the rotation and one-way truck fleet.
• Direct repair of trailer, support rental items and general rental items as required.
• Direct parts-inventory management, including establishing minimums and maximums for accurate inventory control.
• Maintain ongoing educational training through the Joint Efforts in Training (JET) Program and participation in the other U-Haul provided training programs for shop personnel.
• Perform truck and trailer repairs commensurate with personnel capability and the facility, to include engine, transmission, drive train and van body repairs, and manage sublet vendors for specialized work such as collision damage.
• Ensure that U-Haul rental equipment passes as a minimum standard, a Safety Certification Inspection before being released into rental service.
• Personnel administration including hiring, promoting, evaluating performance, training and disciplining shop personnel up to and including termination.

Qualifications

• Must be able to safely operate a motor vehicle
• Understand the concept of productionizing and be able to implement it
• Develop specialization of labor and use qualification matrix with shop staff.
• Be familiar with warranty procedures and guidelines and be goal oriented.
• Must be familiar with U-Haul Product Standards.
• Follow repair campaigns and special programs exactly; maintain quotas and/or goals.
• Ensure that equipment repair is within published repair limits or obtain authorizations from the U-Haul Technical Center for any repairs that will exceed published repair limits prior to beginning such repairs.
• Ensure that all equipment is repaired with economy and effectiveness (E&E) and in accordance with established monthly repair budgets. Ensure that all Company funds are promptly remitted to U-Haul International according to established policies.
• Ensure quality and total serviceability of repaired products for customer satisfaction.
• Must perform safety certifications to ensure quality of work completed
• Be familiar with U-Haul financial guidelines pertaining to profit and loss concepts, profit sharing and related matters.
• Consult with the MCP and U-Haul Technical Center for guidance in interpreting Company policies and programs and for direction regarding upgrading the shop's capabilities according to repair requirements in the area served.
• Comply with all U-Haul programs, policies and procedures; encourage participation of all shop personnel in all U-Haul supported training programs including both Ford and GMC training classes and the Joint Efforts in Training )JET) Program to enhance or upgrade mechanical skills.
• Must be 18 or older

U-Haul Offers:

• Full medical coverage, if eligible
• Prescription plans, if eligible
• Dental and vision plans
• Registered Dietitian Program, if eligible
• Gym Reimbursement Program
• Weight Watchers, if eligible
• Virtual doctor visits
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• Business-travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation and sick days, if eligible
• Employee Stock Ownership Plan (ESOP)
• 401(k) savings plan
• Life insurance
• Critical illness/group accident coverage
• 24-hour physician available for kids
• MetLaw Legal Program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels and more
• LifeLock identity theft protection
• Savvy consumer-wellness programs - from health-care tips to financial wellness
• Dave Ramsey's SmartDollar Program
• U-Haul Federal Credit Union membership

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes, or chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

Physical Demands:

The work requires some physical exe