Shop Leader - Georgetown

Call Your Mother; Washington (District of Columbia); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Tips included with base pay

Health insurance

401(k) with company match

Paid time off

Parental leave

Language classes

Early wage access

Team events

Bagels on the house

Job summary

Call Your Mother is seeking a Shop Leader in Washington, DC, to manage daily operations, lead a team, and deliver outstanding hospitality. The role emphasizes guest satisfaction, teamwork, and upholding brand standards in a fast-paced deli environment.

The position offers opportunities for growth from hourly roles to leadership, with competitive pay, generous benefits, and supportive team culture. Weekend availability and ServSafe certification are valued assets.

Qualifications

• 1–2 years of leadership experience as Shift Leader, Key Holder, or similar restaurant leadership role.
• Strong hospitality mindset and focus on guest experience.
• Outgoing personality with excellent communication and teamwork.
• Willingness to obtain ServSafe Manager Food Safety Certification if not already held.

Responsibilities

• Lead daily shop operations from opening to close while upholding CYM standards.
• Provide clear leadership during shifts to maintain service efficiency and team performance.
• Create memorable guest experiences by modeling hospitality and addressing guest concerns.
• Coach and develop team members through feedback and training.
• Maintain recipes, checklists, and food safety procedures; ensure safe operations.
• Resolve issues quickly to keep the shop running smoothly and profitably.
• Handle cash and complete financial reporting as required.
• Collaborate with the General Manager and other leaders to sustain a positive shop culture.
• Oversee Front of House or Kitchen Supervisor duties as needed to support the team.

Skills

Leadership

Customer service

Hospitality

Communication

Team management

Weekend availability

Education

ServSafe Manager Food Safety Certification

Job description

SHOP LEADER

GEORGETOWN

THE BEST PEOPLE IN THE WORLD.

THE BEST-ISH BAGELS IN THE WORLD.

OUTTA THIS WORLD OPPORTUNITY.

GRAB YOUR GOGGLES - LET'S DIVE RIGHT IN:

• Pay that adds up QUICK! With tips, your pay is likely to range from $29-33/hour. The base hourly rate for this role is $22.40/hour + all positions earn generous tips.
• Grow with us! 80% of our leaders started in hourly positions and we’re looking for Shop Leaders who are excited to build a long-term leadership career with CYM
• Your evenings are all yours. Never ever (ever ever ever ever) work a night shift again!
• Work with other good human beings. Teammates who care and have each other's backs like chiroprac’!
• Health Insurance. Health, dental, and vision insurance for eligible full-time (avg 30+ hrs/wk) team members
• 100% Paid time off Because you deserve it…duh
• 100% Paid, 12 week parental leave for time with the itty, bitty baby!
• 401(k) with 4% company match. Plan for a bright and beautiful future!
• Step your knowledge game up. Free English and Spanish classes, plus Duolingo reimbursement
• Early Wage Access. Instantly get up to 50% of your eligible earned wages before payday!
• Real support when life gets complicated. Confidential therapy and professional resources for mental health, legal guidance, financial wellness, and more
• Company culture that doesn’t suck. Community events, team parties, and a healthy work/life balance
• BAGELS ON THE HOUSE! Shift meals and LOTS of coffee on us, plus 50% off when you're off the clock

If you’re picking up what we’re laying down, keep reading!

DEEPER THAN BAGELS

Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets seriously good bagel sandwiches, and hard work meets face-melting vibes.

Husband-and-wife team Andrew and Chef Dani built Call Your Mother around a simple idea: make scrumptious, nostalgic food and unforgettable experiences without being bougie or taking ourselves too seriously. From our first little farmer’s market stand in 2018, to shops across the DMV, Colorado, Chicago, and Philadelphia in 2026, we’re spreading carb love all over the map and our ovens are just getting warmed up! We’ll take bagels to mars if the locals are hungry up there.

YOU'LL CRUSH THIS ROLE IF...

• You have 1-2 years of leadership experience as a Shift Leader, Key Holder, or similar restaurant leadership role
• You love staying active, keeping cool under pressure, and you’re excited to take ownership over a busy shift
• You grasp the importance of hospitality. As the folks behind the little-known, very authentic neighborhood Italian restaurant, Olive Garden, like to say: “when you’re here, you’re family.”
• You’re outgoing. You haven’t met a stranger, every new person is just a friend you haven't met yet
• You’re a natural leader and want to help create a fun, positive environment for guests and team members
• You have integrity and take pride in doing the right thing for others, even when nobody's watching
• You see this as a team sport without big egos and jump in when a teammate is in need
• You think committing a regular guest’s order to memory, creating a secret handshake or something as simple as remembering a guest’s name is pretty pretty pretty cool.
• You’re digging our big BIG V.I.B.E.S.(Vibrancy, Integrity, Belonging, Energy and Seize the Moment)
• You have (or are willing to obtain) a ServSafe Manager Food Safety Certification
• You are a morning person with weekend availability and like to reserve your evenings to spend how you please!

Shall we proceed? If you blurted out an audible “YES INDEED!” then please keep reading.

What You’ll Really Be Doing

• Lead daily shop operations from opening through closing while maintaining CYM's high standards
• Provide clear leadership during assigned shifts to keep service running efficiently and the team performing at its best
• Create memorable guest experiences by modeling exceptional hospitality and resolving guest concerns with care
• Coach, motivate, and develop team members through VIBE Ups, in-the-moment feedback, and hands-on training
• Hold yourself and your teammates accountable to recipes, checklists, food safety standards, and operational procedures
• Proactively solve problems, adapt quickly, and make thoughtful decisions that keep the shop running smoothly
• Maintain cash handling procedures, process transactions accurately, and complete required financial reporting
• Partner with your General Manager and fellow leaders to build a positive, inclusive, and high-performing shop culture
• Help maintain a clean, organized, and safe shop, including equipment, storage, repairs, linens, waste management, and deep cleaning
• Place vendor orders when needed to ensure inventory and prep levels support daily operations
• Complete required training, reinforce company policies, and appropriately elevate employee or guest concerns when needed
• Jump into Front of House or Kitchen Supervisor responsibilities during assigned shifts to lead by example and support the team wherever needed

Physical Requirements

The physical demands for this position include seeing, hearing, speaking, reading, and communicating effectively; standing, walking, reaching, bending, and performing repetitive physical movements; lifting up to 50 pounds; and safely operating equipment and tools using manual dexterity. This role also requires working in a fast-paced environment around hot equipment, sharp tools, and varying temperatures, and occasionally working in confined spaces. These physical requirements may be accomplished with or without reasonable accommodation.

EQUAL OPPORTUNITY EMPLOYER

Call Your Mother is proud to be an equal opportunity employer. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members. We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status.

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