Shipping/Receiving Specialist

ServiceSource, Inc.; Annville (Lebanon County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

Flexible Spending Accounts

Wellness program

Tuition Assistance

Generous paid time off

Job summary

ServiceSource, Inc. in Lebanon County, PA is seeking a Shipping & Receiving Specialist to manage outbound shipments and coordinate incoming goods. You will supervise dock operations, verify manifests, and maintain accurate records while ensuring safety and compliance.

Qualifications include a high school diploma, 2 years in shipping/receiving, and forklift certification or ability to obtain within 30 days. This is a hands-on warehouse role with lifting up to 55 pounds.

Qualifications

• High school diploma or equivalent, required.
• 2 years of shipping/receiving clerk or dock supervisor experience preferred.
• Forklift certified or able to pass within 30 days.

Responsibilities

• Maintain the Warehouse Management System (WMS) and update outbound quantities.
• Coordinate inventory and space availability with the Shipping Bay team.
• Verify outbound shipments against manifests, invoices, or DA Form 3161.
• Review ASNs and authorize transport clearance codes.
• Ensure outbound shipments are properly packaged, palletized, and loaded.
• Prepare and maintain records of goods shipped and received.
• Direct order fill crews at dock and staging lanes.
• Coordinate with Medium Truckdrivers on route manifests and seals.
• Move and lift items up to 55 pounds; perform other duties as assigned.

Skills

Data entry

Leadership

Communication

Problem solving

Education

High school diploma

Tools

WMS software

Forklift certification

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Job Summary

The Shipping & Receiving Specialist performs clerical and physical tasks in connection with shipping outbound goods and coordinating incoming shipments. They direct and coordinate the activities of other workers engaged in handling goods to be shipped or received, ensuring complete compliance with the facility's transportation and delivery plans. This position reports directly to the Assistant Contract Manager.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Maintain the Warehouse Management System (WMS) and assume primary clerical responsibility for all database updates related to outbound quantities.
• Work in direct synchronization with the Warehouse Specialist to validate available inventory quantities and manage space availability in the shipping bays.
• Verify that outbound orders are accurately filled by comparing items and quantities gathered for shipment against original manifests, invoices, or DA Form 3161 documents.
• Interface with the STORES database to review Advanced Shipping Notices (ASNs) and authorize transport clearance codes.
• Ensure that all outbound shipments are properly packaged, palletized, split case labeled and safely loaded into transporting vehicles.

Additional Responsibilities

• Prepare and maintain accurate records of goods shipped and received, including manifests, bills of lading, and storage receipts.
• Check incoming and outgoing loads for damaged goods, recording any inventory leaks, broken seals, or short supplies.
• Direct and coordinate the workflow of Order Fillers assigned to the shipping docks and staging lanes.
• Coordinate directly with Medium Truckdrivers to verify route manifests and safety seals before regional state armory drops.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 55 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Other duties as assigned.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience and Certification(s)

• High school diploma or equivalent, required.
• 2 years of experience working as a shipping/receiving clerk or dock supervisor, with military logistics exposure preferred.
• Forklift certified or able to pass within 30 days.

Knowledge, Skills and Abilities

• Proficiency in data entry, manifest verification, and navigating automated Warehouse Management Systems (WMS).
• Excellent organizational and communication skills, with a proven ability to lead loading dock crews during compressed timelines.
• Strong critical thinking skills to handle unusual, non-routine logistical constraints using provided guidelines.
• Must practice excellent judgment and maintain precise tracking metrics.
• Ability to work flexible hours.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand and walk; reach with hands and arms; and talk or hear. The employee is occasionally required to sit. The employee will lift or move products and supplies, up to 55 pounds, and work in cold temperatures. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

This position operates in a warehouse environment, including dry storage rooms, refrigerated coolers (+32F to +45F), and a bulk freezer environment maintaining a -10F temperature threshold. Work is required during regular weekdays and scheduled training weekends.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information