Shipping & Receiving Associate

Americold; Carthage, Northern (MO, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Americold is seeking a shipping and receiving professional to manage records for incoming and outgoing shipments, coordinating acceptance, delivery, and storage. You will resolve issues related to damages, shortages, and nonconformance, and maintain accurate documentation with carriers and customers.

The role requires attention to detail, experience with warehouse systems and MS Office, and the ability to perform basic arithmetic.

Qualifications

• High school diploma or GED preferred or at least 1 year of work experience in shipping and receiving.
• Experience with Warehouse Management Systems and Microsoft Office.
• Ability to perform basic arithmetic and operate calculators and copiers.

Responsibilities

• Coordinate with carriers to resolve damages, shortages, and nonconformance.
• Arrange shipping and delivery and select methods based on routes and rates.
• Verify shipment contents against records such as manifests and invoices.
• Prepare and maintain shipping documents and records.
• Record shipment data and report discrepancies for accounting.
• Communicate with customers and document all communications.
• Assist in answering phones and supporting warehouse operations.
• Perform additional duties as needed.

Skills

WMS experience

Microsoft Office

Basic math

Education

High school diploma or GED

Tools

Calculators

Desktop computers

Photocopiers

Job description

What You'll Do

You will manage records of incoming and outgoing shipments by coordinating product acceptance, delivery, and storage. You will resolve issues related to damages, shortages, and nonconformance, and ensure accurate documentation and communication with carriers and customers. Occasional travel by automobile and airplane may be required for business purposes.

Essential Functions

• Coordinate with representatives and carriers to resolve problems such as damages, shortages, and nonconformance to specifications.
• Arrange shipping and delivery of materials and determine appropriate shipping methods based on procedures, routes, and rates.
• Examine shipment contents and verify accuracy against records such as manifests, invoices, or orders.
• Prepare and maintain shipping documents including work orders, bills of lading, and shipping orders.
• Record and report shipment data including weight, charges, space availability, damages, and discrepancies for accounting and recordkeeping.
• Maintain correspondence with customers and document all communications to resolve discrepancies.
• Provide assistance in answering telephones, resolving distribution center issues, and supporting warehouse operations as needed.
• Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

• High school diploma or general education degree (GED) preferred or minimum 1 year of work experience in shipping and receiving.
• Experience with Warehouse Management Systems and Microsoft Office Suite.
• Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals.
• Experience using calculators, desktop computers, and photocopiers.

What Could Set You Apart

• Ability to work in a fast-paced, deadline-oriented environment.
• Demonstrated customer service experience in a warehouse or logistics environment.
• Ability to communicate clearly with team members, supervisors, and external partners in both verbal and written formats.
• Attention to detail in processing shipments and documentation.
• Ability to collaborate effectively with colleagues and respond appropriately to feedback.
• Ability to manage multiple tasks efficiently.

Physical Requirements

• Depending on specific role, requires frequent standing, walking, sitting, getting up and down from chairs, reaching, and/or bending.

• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.

• Requires ability to comprehend and communicate with others, verbally and/or in writing.

• Depending on specific role, may require frequent or occasional exposure to temperatures at or below freezing.

• Depending on specific role, may require ability to mount and dismount material handling equipment and ability to perform fine articulation movements with fingers/hands and/or feet to operate equipment.

• Depending on specific role, may require ability to tolerate heights up to 30 ft. (9 meters) and ability to access elevated products from inside safety cage.

• Requires ability to wear personal protective equipment required for assigned tasks, including working in cold temperatures.

• May require travel by automobile and airplane for business.

• Depending on specific role, ability to lift, carry, position, and/or move objects up to 60 lbs. (27 kg) frequently or occasionally.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V.