Shipping & Logistics Process Coordinator

Spectrum Staffing, Inc.; Mount Olive (NJ); On-site; USD 36,000 - 39,000; Full time

Job summary

Spectrum Staffing, Inc. is seeking a Shipping & Logistics Process Coordinator to support domestic and international deliveries, improve records, and enhance visibility into shipping performance.

You will work with customers, carriers, and internal teams to keep shipments moving and implement practical improvements. The role requires five years in shipping/logistics, knowledge of freight modes, and proficiency with MS Office, ERP, and CRM systems to support reporting and workflow visibility.

Qualifications

• High school diploma required; some college coursework preferred.
• Minimum five years in shipping/logistics with international shipments.
• Proficient with Microsoft Word, Excel, and Outlook.
• ERP and CRM experience preferred; reporting improvements a plus.
• Knowledge of U.S. export compliance and international shipping regulations preferred.
• Strong organization, accuracy and communication skills; able to manage multiple shipments and priorities.

Responsibilities

• Review existing logistics workflows and identify delays, inefficiencies, and gaps; recommend practical improvements.
• Create and update work instructions and standard procedures; explain responsibilities and system use.
• Arrange domestic and international shipments, coordinating carriers and pickup schedules.
• Prepare bills of lading, invoices, packing lists, and export paperwork for accuracy.
• Follow international shipping procedures and U.S. export requirements.
• Maintain accurate shipping records in ERP/CRM and related systems.

Skills

Communication

Organization

Attention to detail

Team collaboration

Education

High school diploma

Some college coursework

Tools

Microsoft Word

Excel

Outlook

ERP

CRM

Job description

Shipping & Logistics Process Coordinator

SUMMARY

This non-exempt position supports domestic and international deliveries while helping create clearer procedures, more reliable records, and better visibility into shipping performance. You will work with customers, carriers, and internal teams to keep shipments moving and leave practical improvements in place for the employees who continue the work.

RESPONSIBILITIES

• Review existing logistics workflows, identify delays, repeated tasks, manual work, and coordination gaps, and recommend practical improvements.
• Create and update work instructions and standard procedures that explain responsibilities, handoffs, required documents, and system use; help implement changes and prepare employees to maintain them.
• Arrange domestic and international shipments through parcel, express, less-than-truckload (LTL), and other freight services, including carrier coordination and pickup scheduling.
• Prepare and verify bills of lading, commercial invoices, packing lists, labels, and customs and export paperwork for accuracy and completeness.
• Follow established international shipping procedures and applicable U.S. export requirements when coordinating shipments and supporting documentation.
• Package materials, prepare cartons, apply shipping labels, and confirm that shipment contents match the accompanying records.
• Monitor shipments and provide customers with tracking details, delivery estimates, and timely status updates; coordinate solutions to delays, delivery concerns, and documentation discrepancies.
• Maintain accurate shipping records using enterprise resource planning (ERP), customer relationship management (CRM), carrier, and shipping platforms.
• Help incorporate shipping activity into CRM and related systems, including consistent records of customer communications, shipment status, exceptions, and other information needed for reporting.
• Partner with internal teams to define useful logistics measures, analyze shipping activity, and improve reporting and workflow visibility.
• Support coordination across departments, confirm that updated procedures and system requirements are practical for ongoing use, and assist with other assigned duties.

QUALIFICATIONS

• At least five years of experience in shipping, logistics, transportation coordination, and international shipments, including preparation of customs and export documentation.
• Working knowledge of bills of lading, commercial invoices, packing lists, LTL freight, parcel services, express transportation, and international freight.
• High school diploma required; some college coursework or relevant post-secondary training preferred.
• Proficiency with Microsoft Word, Excel, and Outlook. ERP and CRM experience is preferred; using CRM tools to improve reporting, operational metrics, or workflow visibility is a plus.
• Familiarity with U.S. export compliance and international shipping regulations preferred. Experience writing procedures or work instructions is preferred; process improvement experience is a plus.
• Strong organization, accuracy, and written and verbal communication skills, with the ability to manage multiple shipments, deadlines, and shifting priorities.
• Professional customer and carrier communication, initiative, adaptability, and the ability to collaborate across departments and carry solutions through implementation.
• Ability to work in both office and shipping areas, use a computer regularly, prepare shipping materials, and lift and handle boxes and supplies weighing up to 30 pounds.

BENEFITS

• Medical, vision and dental insurance.
• Consistent Monday-Friday schedule, 8:30 a.m.-5:00 p.m.
• Opportunity to make a visible impact by improving shipping accuracy, efficiency, and day-to-day workflows during a defined temporary assignment.
• Hands-on exposure to domestic and international logistics, business systems, and operational reporting.
• Respectful, professional work environment with regular collaboration across teams.

COMPENSATION

$ 26-28 per hour #INDHP